MetaSphere Premium Attendant
MetaSphere Premium Attendant is a subscriber-configurable automated receptionist service designed to meet the needs of your high-value business subscribers. By enabling you to target demanding larger businesses, Premium Attendant offers you significant opportunities for generating additional revenues with minimal deployment costs and overhead.
Capable of handling thousands of calls each hour, Premium Attendant is a feature-rich, hosted application suitable for businesses of all sizes, up to 1,000 employees.
Easy Configuration via CommPortal
A hosted solution, Premium Attendant is entirely configurable using CommPortal Web. By providing an interface with which your customers are already familiar, Premium Attendant ensures straightforward configurability, without requiring your assistance.
Premium Attendant also allows multiple administrators within an organization to each configure their respective menus, schedules, recordings and call trees, anticipating the varying requirements of multiple locations and divisions within larger businesses.
Compelling Service
Premium Attendant delivers a compelling alternative to customer premises-based solutions. Benefits include:
- scalability your large business customers demand - with up to 150 Fully customizable multi-level menus offering intuitive, consistent navigation
- feature parity with customer premises based solutions - including popular features such as Dial by name / extension and the option to transfer directly to a voice mailbox - further reducing the need for a live receptionist
- granular customer control of scheduling - allowing them to configure up to ten separate TUIs, to be played at different times or on different days
- flexible recording options for simpler branding and consistency enable your customers to upload recordings - for example provided by a voiceover artist/agency - through CommPortal, as well as recording them over the phone
- configurable behavior for special keys (* and #) and handling of errors such as incorrect user input
- time savings through the integration with Business Groups of up to 1,000 members - with an extension list automatically populated with members of the Business Group.
Create Tiered Services and Offer Value Added Features
Premium Attendant is made available to subscribers using a Class of Service option - facilitating sale as a premium offering - and allowing you to optionally charge incrementally for premium features, such as Dial by name.
What is more, Premium Attendant may be offered as a seamless upgrade to MetaSphere Easy Attendant subscribers that have grown to require greater scalability and feature sophistication.