Exceptional Support

In an industry that too often settles for "good enough", Metaswitch's support is legendary. Of course we offer the usual support options: 24x7 helpline, software upgrades, hardware maintenance, installation, training, yadda yadda. But you don't get to be the best simply by offering the same as the other guys.

What Metaswitch brings is a unique attitude.

An attitude that says that being a support engineer is not the "first rung on the ladder", but a highly valued position in the organization.

An attitude that says our success depends on your success – so we'll do whatever it takes to ensure that.

An attitude that avoids anonymous call centers and puts you in direct contact with your personal support engineer.

And an attitude that is always seeking to learn and improve, because we can always get better.

No wonder that four out of five customers say we provide better support than ANY other vendor they work with.