Hosted unified communications and collaboration

Provides businesses of all sizes with an advanced portfolio of hosted PBX, unified communications, and cloud web and video conferencing

Hosted unified communications and collaboration

Provides businesses of all sizes with an advanced portfolio of hosted PBX, unified communications, and cloud web and video conferencing


Features




      • Comprehensive telephony, UC and collaboration features with HD voice, video conferencing and desktop sharing


      • Integrated, easy-to-use desktop and mobile clients and web portals


      • Unique network management tools and analytics for delivery of superior quality


      • Rapid and proven deployment and marketing support

      • Widely deployed - serving millions of subscribers

Features




      • Comprehensive telephony, UC and collaboration features with HD voice, video conferencing and desktop sharing


      • Integrated, easy-to-use desktop and mobile clients and web portals


      • Unique network management tools and analytics for delivery of superior quality


      • Rapid and proven deployment and marketing support

      • Widely deployed - serving millions of subscribers

With hosted unified communications and collaboration from Metaswitch, service providers can deliver a complete portfolio of integrated telephony, unified communications and collaboration features to businesses of all sizes, including their remote and distributed workers, across any broadband network - regardless of device or location.

Unified Communications

Hosted unified communications empowers your customers by providing them with a broad range of easy-to-use features without costly and rapidly obsolete premises-based equipment. Basic PBX features like short codes, hunt groups and music on hold provide the foundation to address your customers’ core communications needs while advanced capabilities such as contact centers, mobility integration, call recording and unified communications enhance employee productivity and loyalty to your service.

Metaswitch enables your customers to interact with their features the way they want. Designed for usability, CommPortal provides an intuitive UI for end users and administrators to manage their existing services – increasing customer satisfaction while reducing provisioning time and costs. Metaswitch enables customization and branding while providing open applications programming interfaces (APIs) for easy integration with third-party applications such as for CRM.

With Accession Communicator for Mobile and Desktop, you can extend these business telephony services directly to an end user’s PC or mobile device over any broadband network. Remote and mobile users benefit from the same business-class phone features they would get in the office, along with conferencing, instant messaging, presence, collaboration and video - allowing them to connect with their colleagues and customers easily.

The highly competitive market for business communications creates urgency for service providers to get to market quickly and win customers while being equipped with operational tools to support and secure their long-term loyalty. To that end, Metaswitch provides a range of engineering, operations and marketing resources.

The Metaswitch Reference Architecture incorporates proven best practices to form a rapidly deployable and competitive product offering. The MarketVisions marketing support program draws on proprietary market research and years of experience in the business market space to provide a range of brandable resources and custom marketing and engineering consulting services to accelerate a successful product launch. Metaview Service Assurance Server (SAS), SIP Provisioning Server, and Accession Analytics empower your operations teams to rapidly deploy, troubleshoot and manage the quality of experience (QoE) to ensure high customer satisfaction.

Collaboration

With up to 80 percent of business meetings now including remote participants, organizations are increasingly relying on video conferencing and collaboration tools to improve productivity. To enhance the quality of experience at these meetings, businesses are being tasked with driving improvements, updating existing solutions and standardizing on new secure, business-class applications that can scale to meet all situations and fulfill all their internal customer demands while keeping costs to a minimum. Cloud-based video and collaboration is therefore the preferred choice as it delivers lower and more predictable costs and greater security, while improving productivity with less travel.

Metaswitch offers an approach to unified communications and collaboration that leverages the cloud to help service providers provide a competitive edge in a hotly contested, and expanding, market while delivering a much more cost-effective yet highly scalable and quality solution for your business customers.

Accession Meeting is Metaswitch’s award-winning cloud-based collaboration solution enabling users to conduct video conferences and collaborate on documents. With Accession Meeting, users can execute meetings for up to 200 participants. Meetings can be either ad-hoc - uplifted from an Accession call or IM session in progress - or scheduled with internal and external contacts. When in a meeting, the meeting organizer and attendees can display video conference participants and share desktops or documents. Other capabilities include desktop remote control, Outlook integration and integrated call recording. Accession Meeting also supports webinars and can integrate with H.323 and SIP conference room systems.

The adoption, use and success of any unified communications application depends on how easy, simple and flexible it appears to the end user. From the initial download to exploiting its powerful collaboration capabilities, the Accession Communicator interface providers a superior user experience that is both logical and efficient for even mainstream users - both on desktop and mobile devices - and over any wired or wireless network connection.

Accession Meeting can be delivered as a tightly integrated feature of Accession Communicator to enable your delivery of a unique bundled unified communications offering or decoupled to deliver a compelling standalone hosted web and video conferencing solution to service the complete conferencing addressable market. Both are brandable and customizable with support for rapid placement on the app stores.


scott-yelton-earthlink.jpeg

Scott Yelton

Director, Product Management, Earthlink

The Metaswitch solution is the most flexible and functional we’ve found.

Scott Yelton

Director, Product Management, Earthlink

The Metaswitch solution is the most flexible and functional we’ve found.


Contact us

For a complete, high-quality and fast-to-deploy hosted unified communications and collaboration solution, contact us today

Contact us

For a complete, high-quality and fast-to-deploy hosted unified communications and collaboration solution, contact us today