Cookie policy

Metaswitch Networks wants its websites to be simple, useful and accessible. This sometimes involves putting information on the device that you use to access our websites, for example your computer or mobile phone. This includes small files called cookies.

What we use cookies for

We use cookies to improve our websites for you. For example, we use cookies to:

  • Recognize that you may have given a username and password to log in to one of our services so that you don’t need to do it for every web page that you visit.
  • Remember any personal preferences that you may tell us about.
  • Remember certain actions that you may have taken. For example, if you have already seen a particular feature banner, our website will use a cookie to remember this and show you a different one next time.
  • Ensure a high quality of service when you view digital media, such as videos.
  • Measure how many people visit our websites, to help us understand how our users interact with our websites so that we can make them better.

Removing or blocking cookies

If you do not want to have cookies placed on your device, you can remove any existing cookies and block new cookies from being put on your device. To learn more about how to remove or block cookies in your web browser, visit www.aboutcookies.org, read the Help text in your web browser, or read the instructions for your mobile device.

Please note that blocking cookies might degrade your experience or prevent you from using some features on our websites. For example, if you block cookies our websites might not remember any personal preferences you set and you might not be able to log in to any user accounts that you have set up.

Types of cookies

Our websites use two types of cookie.

  • First party cookies: these are our own cookies, controlled by us and used to support the essential infrastructure and user experience of our websites.
  • Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our websites. For example, our websites use cookies provided by Google Analytics.

List of cookies used by Metaswitch websites

Our primary website at http://www.metaswitch.com and our blogs and resources at http://info.metaswitch.com are built on the Hubspot platform.  For information on the cookies that these websites use, please read Hubspot's own cookie policy.

Metaswitch’s other websites also use several cookies. Below is a list of all the cookies we use: the websites they are used on, where they come from, what they are called, what they are used for and any additional information such as how long the cookies last or a link to the cookie provider’s privacy policy page.

If a particular Metaswitch website is not listed here, that is because the website does not use any cookies except those listed as applying to "All".

Website Provider Name Purpose More info
All Google Analytics _utma _utmb _utmc _utmz Collect information about how visitors use our websites. We use the information to compile reports and to help us improve our websites. The cookies collect information in an anonymous form, including the number of visitors to our websites, where visitors have come to the websites from and the pages they visited. Google Privacy Policy
Careers Metaswitch ASP.NET_SessionId Establishes a browsing session for each user. Expires when the user closes their web browser
Communities Metaswitch amlbcookie
AMAuthCookie
iPLanetDirectoryPro
Handle Single Sign-On (SSO) login. Expire when the user closes their web browser
Communities Metaswitch JSESSIONID Establishes a browsing session for each user. Expires when the user closes their web browser
Communities Metaswitch jive.user.loggedIn Remembers whether the user is logged in. Expires when the user closes their web browser
Communities Metaswitch iPlanetDirectoryPro Keeps the user's session alive. Expires when the user closes their web browser
Communities Metaswitch jive.server.info Routes the user to the correct server. Expires when the user closes their web browser
Communities Metaswitch jiveSSOLoginUserCookie  Auto-redirects the SSO screen to the built-in authentication page (if the value exists and is set). Expires in 1 month
Communities Metaswitch jive.login.ts  Stores the time stamp of the user's last login . Expires when the user closes their web browser 
Customer Dashboard Metaswitch amlbcookie
AMAuthCookie
iPLanetDirectoryPro
Handle Single Sign-On (SSO) login. Expire when the user closes their web browser
Customer Dashboard Metaswitch connect.sid Establish a browsing session for each user. Expires in 2 years 
Customer Dashboard  Metaswitch  cookieAccepted  Tracks whether the use has dismissed the cookie banner.  Permanent 
Network Technologies Customer Portal Metaswitch SESSa84213247e4df09b68d2fb52d6855d07 Establishes a browsing session for each user. Expires in 2 weeks
Network Technologies Customer Portal Metaswitch ms_test_cookie Checks whether the user's browser has cookies enabled. This website requires cookies and displays a warning if cookies are not enabled. Expires when the user closes their web browser
Network Technologies Customer Portal Metaswitch .ASPXAUTH Remembers whether the user is logged in. Expires when the user closes their web browser
Thrutu Developer Metaswitch sessionid Establishes a browsing session for each user. Expires in 2 weeks
Thrutu Developer Metaswitch csrftoken Enables users to log in securely. Expires in 1 year
Training Metaswitch  ASP.NET_SessionId Establishes a browsing session for each user. Expires when the user closes their web browser
Training Metaswitch  amlbcookie
AMAuthCookie
iPLanetDirectoryPro
Handle Single Sign-On (SSO) login.  Expire when the user closes their web browser
Training Metaswitch  userName Holds the current username. Permanent 
Training  Metaswitch  .ASPXAUTH  Establish a browsing session for each user. Expires when the user closes their web browser