From residential lifeline and lifestyle services to delivering business solutions that fuel the growth of entire communities, fixed network operators have delivered reliable communications systems that defined the telephony landscape.
But with ever-changing competition, more demanding customers, legislation in flux and the high costs of legacy architectures, these service providers are now faced with significant challenges. While wireline operators are keen to build broadband networks and are encouraged to do so, they have witnessed an erosion in value-added recurring revenues. This occurs as users bypass switched-minute charges with competing real-time communications services and applications that use an operator's high-speed transport infrastructure. Now users are progressively taking these services with them to the office, undermining the lucrative revenue streams on which many telco business plans have been based.
Similarly, an ever more distributed and nomadic workforce is resulting in a greater dependency on mobile communications solutions in business environments. Like their residential counterparts, who are reducing their reliance on household phone lines, today’s ‘always-on’ employees are embracing the convenience of offerings that enable greater mobility and the flexibility to be reachable wherever they are. And with customers ultimately desiring a dependable set of common services, this trend towards fixed-mobile substitution and alternative communications offerings is something that wireline operators must address immediately.
Metaswitch offers products that can immediately lower operating costs for core carrier services while simultaneously providing platforms from which a broad range of hosted applications can be delivered to both business customers and consumers alike. These solutions fit into advanced models for network evolution by embracing standard protocols like SIP and next generation converged architectures such as ETSI TISPAN and IMS.
Furthermore, Metaswitch's range of mobile applications allow wireline operators to brand applications directly onto the home screens of smartphones and tablets, turning otherwise competing endpoints into feature rich communication terminals for the full suite of wireline services. These initiatives are vital for protecting revenue streams and addressing the feature rich multimedia communications needs of residential and enterprise subscribers.