By 2020, there will be 2 billion mobile users in the business workforce. These users struggle to effectively collaborate with customers and colleagues and manage their work/life balance from their mobile devices. In addition, their employers are challenged to enable them with mobile-centric productivity tools that are cost-effective and include a necessary level of enterprise management and policy control.
Mobile UC is the industry’s first solution that uniquely blends a network-based approach for voice with a companion app to provide rich group features, collaboration and meetings. Mobile network operators (MNOs) and mobile virtual network operators (MVNOs) can now address these user and business challenges, while providing them with the ability to grow lucrative business revenues on top of rapidly commoditizing basic mobile voice and data plans. Mobile UC also offers a replacement and migration path for legacy, intelligent network (IN)-based services toward a comprehensive business service for VoLTE, ViLTE and VoWiFi users.
Mobile UC delivers what users want – a simple native dialer experience for multiple identities associated with personal and business personas. While OTT VoIP apps struggle with adoption and usage, Mobile UC delivers the best voice call quality and reliability with mobile network voice with options to extend voice service across multiple devices, and across residential or commercial broadband. Business telephony includes leading phone system features like multiple lines, call transfer, hunting, virtual attendants and more.
In the age of messaging, Mobile UC offers a rich set of team collaboration features to maximize staff productivity and customer service. Group collaboration is facilitated by audio and video conferences, unified voice and video messaging, group chat and SMS, including multi-user/business SMS. Advanced businesses benefit from the integration of Accession Meeting – either scheduled or seamlessly integrated into the mobile experience.
For businesses and users alike, setup and management is easy. Intuitive portals enable rapid sign-up and setup of new users and groups with push-button control. Users can dynamically define their personal or business identities, incoming call rules and presence status, and seamlessly initiate web and video meetings.
Mobile UC provides packages for a variety of user types – including “prosumers” requiring multiple lines and identities; small businesses seeking a high-quality, high-functioning mobile communications system to replace fixed-line services; and larger businesses requiring mobile communication and collaboration services that are truly converged with existing fixed UC services. Optionally, legacy mVPN and mobile Centrex services can be readily supported and migrated.
Metaswitch brings a rich heritage as a leading provider of UC services to the service provider market. The great demand for mobile-centric business communications service compels mobile operators to get to market quickly in today’s highly elastic and scalable networks. Metaswitch provides mobile operators with cloud-native communications software, as well as a range of engineering, operations and marketing resources, to enable operator success.