Customer Profile - Mescalero Apache Telecom, Inc.
Chris Carabello
Marketing Director, MetaSwitch
Mescalero Apache Telecom, Inc. (MATI) is a full service telecommunications company serving the Mescalaro Apache
Indian Reservation in south central New Mexico. The Tribal Corporation is 100% owned by the Tribe and, in addition to providing
leading edge services to its own subscribers, it is dedicated to improving telecommunications across all of Indian Country.
Background
In order to promote economic development in the reservation's 500,000 acre geography, the Mescalaro
Apache Indian Reservation needed a robust, broadband infrastructure. With the ILEC at the time not willing to invest in its network,
the communications service was poor and high quality voice and data services were not widely available. As a result, the tribal
government purchased the ILEC's network that served the reservation and formed the company, Mescalero Apache Telecom, Inc. (MATI)
in 2001 in order to develop the network and provide higher quality telecommunications services than previously available.
Once formed, MATI rebuilt the network and installed more than 100 route miles of fiber to provide a full bundle
of wireline communications services. According to MATI's General Manager, Godfrey Enjady, "a
tribally owned telephone company can control the capacity and speed of upgrades
and align its own priorities to meet the reservation's needs such as providing
high wage jobs to tribal members and help contribute to a greater per-capita
income growth for the community."
The MetaSwitch Solution
MATI selected the MetaSwitch VP3510 Class 5 Softswitch platform to seamlessly support features such as
LNP and CALEA and to support deployment of VoIP over its existing infrastructure and beyond its region through fixed wireless.
Says Enjady, although it had previously installed a legacy Class 5 switch, "when we looked at the economics of upgrading our
existing switch compared with that of deploying a MetaSwitch, the decision was pretty straightforward."
Results
The reservation has reaped the rewards of its efforts as
evidenced by an increase in the percentage of homes with telephone service
from 10 percent to 97 percent. Residents can now also take advantage of distance
learning programs now available from
local area colleges, and schools can now provide their students with computer
labs which utilize high-speed Internet access. On the corporate front, it
has supported the advanced communications needs of tribal businesses including
of its two casinos that
enjoy MATI-provided gigabit Ethernet and a VoIP IP PBX.
MATI Telecommunications Conference and Inter-Tribal Technical Mentoring
In 2003, MATI hosted its first telecom conference and was named Enterprise of the Year by the National Center for
American Indian Enterprise Development. The conference provides a forum for others who faced similar challenges as MATI, to share best
practices regarding a range of topics - from technical, to marketing, to finance.
MATI trains its personnel through the MetaSwitch training courses covering the essentials of operating its platform,
from basic training to advanced troubleshooting techniques. Leveraging its growing in-house expertise, MATI also supports other tribes
that are interested in achieving their telecommunications goals, including the Pohoaque Pueblo in New Mexico and the Saint Regis Mohawks
in New York.
The Case for Tribal Ownership
According to a recent report by the US Government Accountability Office (GAO), the telephone subscribership rate
for Native Americans living on tribal lands has lagged behind the overall national rate and the FCC has identified that Native Americans
were having difficulty obtaining access to advanced telecommunications services. Based on its success, MATI has become strong advocate
for tribal ownership of its telecommunications network and frequently consults with other tribes on the topic. Enjady makes the case
for ownership in order to:
- Provide greater connectivity with the outside world and within the tribal community
- Provide a resource base to build and support enterprise activity
- Expand self-sufficiency of a tribe in providing utility services
- Create new revenue and economic opportunities
- Retain reservation fees and monies on the reservation
- Support the growth of new skill sets and new enterprises within the tribal community
- Strengthen tribal sovereignty and self-suffiency.
MATI is also very cognizant of the challenges of owning and operating its own telecommunications company including
financial and regulatory. With partners like MetaSwitch, many of the technical challenges associated with building and operating a
network have been mitigated.
Their mission is now one of educating other tribes that ownership is possible and has real benefits.
Cites Enjady, "MetaSwitch has been a great partner to us through our own development, and is at the forefront of understanding
the opportunities of supporting delivery of telecommunications services to the underserved Indian Country."
Back to the July 2007 newsletter
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