IN THIS ISSUE
Metaswitch has been buzzing with activity since our last eNews publication! The
annual Forum in Orlando, Florida was a huge success with record attendance, our
new marketing program for service providers has been launched, and we've had several
new product releases. I hope you will read on to learn more!
Cory Boller, editor Metaswitch eNews
By John Lazar
CEO, Metaswitch
Another year, another Metaswitch Forum - but this year was truly something special.
I am confident that in the future, as we look back, Metaswitch Forum 2007 will stand
out as a truly significant milestone in Metaswitch's history.
With 37 sessions covering everything from alternative access technologies to marketing
workshops to thought-provoking keynotes and a lively discussion panel on the future
of telecom, there was plenty to keep the 450 attendees stimulated.
A particularly exciting innovation this year was the Expo, a different kind of trade
show, where only certified Metaswitch partners could exhibit. More than 30 companies
participated, and I know many of our customers found this to be one of the most
valuable parts of the whole Forum.
As always, however, the most valuable aspect for me was in spending three days renewing
existing friendships and getting to meet the nearly one hundred new Metaswitch customers
since the previous event. I am always incredibly energized by the entrepreneurship,
talent and enthusiasm of our varied customer base. I am already looking forward
to seeing friends old and new again at Metaswitch Forum 2008 in New Orleans!
By Richard M. Williams
President, Connect2 Communications
A new program offered by Metaswitch in conjunction with Connect2 Communications
offers a cost-effective way to communicate the key values service providers and
their products bring to market.
Called the M3 program - for Message, Media and Method - it is designed
for companies looking to expand, and well-established market leaders alike, to develop
the consistent, crisp messaging necessary to successfully launch new services, such
as video delivery, wireless networking, or voice over IP.
Read more about the M3 program
By Daniel Marcus
Marketing Director
At the recent CompTel show, we were excited to announce the latest addition to our
growing suite of enhanced IP-based applications. Having proven ourselves to be the
platform of choice for Class 4 and 5 softswitching, we've looked carefully into
what else our customers need in order to continue to grow their own businesses.
As our customers recognize that broad service offerings and differentiation are
their only buffers against encroaching competition, Metaswitch is enabling them
to drive revenues by tapping into the $2.6 billion audio conferencing services market
with a feature-rich, scalable IP-based server solution.
Our new Conference Server combines standards-based SIP conferencing control with
a reservation-less "meet-me" conference application and an easy-to-use
web-based management interface. Capable of supporting conference calls of up to
500 participants, Metaswitch's Conference Server offers the industry's most flexible,
real-time conference capabilities for service providers and their enterprise customers.
For users, the robust web control and recording features - and the fact they don't
need to schedule conferences in advance - make the experience of setting up, attending
and moderating multi-party calls as easy as placing a regular phone call. In addition,
the recording capabilities will be valued by users in just about any line of business
- from archiving key decisions made in project meetings to recording commitments
made to customers.
By Chris Carabello
Marketing Director, Metaswitch
Introduction
In 2001, residents of New Mexico's Mescalero Apache Indian Reservation decided to
take control of their telecommunications services. The result was Mescalero Apache
Telecom, Inc. (MATI), one of the country's leading tribal-owned local exchange carriers.
After deploying high-speed Internet services within the Reservation, MATI planned
to expand throughout the Southwest. The company also faced the requirement to implement
LNP and CALEA - a costly upgrade to its three year old legacy switch.
MATI believed that a next generation switch might meet both sets of requirements.
However, any solution would have to be eligible for Rural Utilities Service (RUS)
funding.
Enter Metaswitch. After evaluating many options, MATI successfully deployed Metaswitch's
class 5 Softswitch, avoiding costly upgrades and enabling VoIP services to new subscribers
over a fixed broadband wireless network.
Read more about Mescalero Apache Telecom
Metaswitch leverages Web 2.0 to deliver highly customizable user interface for next
generation service delivery
At Spring VON, Metaswitch announced a unique Web portal, enabling service providers
to deliver a streamlined, dynamic Web experience that offers outstanding usability
for subscribers to purchase and use next generation voice communications services.
The new CommPortal leverages Web 2.0 standards and best design practices to deliver
an exceptionally intuitive and tightly integrated user interface to the wide range
of services delivered by the Metaswitch call agent and application server platforms,
including Visual Voicemail, Recent Calls List, Contact Management, Find Me Follow
Me, Call Forwarding and Selective Call Screening. CommPortal's advanced architecture
provides outstanding customizability, offering service providers exceptional scope
to style CommPortal Web pages to match their corporate look and feel, and to embed
materials such as banner ads and promotional offers that are frequently updated.
With CommPortal installed, both residential and business end users can self-subscribe
to various managed services offered by their provider, eliminating the need for
time consuming and costly site visits for new service activation. A dynamic, streamlined
user-centric interface presents all the users' communications settings just a click
or two from the main 'dashboard' screen. As a result, customers can also now more
easily manage and expand existing services to better meet their changing needs via
a single log-in for all applications.
Metaswitch, Metaswitch's parent company, recently received recognition in two
workplace satisfaction surveys acknowledging its dedication to employees.
The Sunday Times, a highly respected British newspaper, ranked the company in the
top ten companies to work for in the UK, while Computer Weekly recognized the company
for its structured program of personal development, flexible working patterns, community
involvement and career development opportunities.
It is well known that employee satisfaction is closely correlated with customer
satisfaction, and Metaswitch's commitment to the industry's best working environment
translates directly into the industry's best customer support. But then our customers
already knew that!
Read more about the
Sunday Times award.
Read more about the
Computer Weekly award.