MetaSwitch:Carrier-class softswitch and applications solutions

MetaSwitch delivered the best combination of native IP capabilities, residential and business-class features, and scalability. John Stadter, President, ComSpanUSA

METASPHERE COMMASSISTANT

MetaSphere CommAssistant simplifies and enhances the subscriber experience by providing a thin desktop PC integration with the CommPortal web interface. Automatic notifications and instant access to frequently used calling features, including click-to-dial, make CommAssistant a highly functional daily solution for business and residential subscribers alike.

CommAssistant - automatic notifications
and instant access

High Function toolbar

The CommAssistant toolbar enables subscribers to access communication services at anytime from the desktop. This reinforces the value of a service provider's offering to subscribers who can now access most advanced telephony services from their computers, without having to change applications. The toolbar allows users to

search their CommPortal contact list
search contacts in an external LDAP directory
initiate click-to-dial outgoing calls
enable/disable key call services.

This integrated approach even provides extensions that allow Microsoft Outlook to initiate click-to-dial outgoing calls, enabling users to leverage their contact lists from both Outlook and CommPortal.

Integrated Notifier

CommAssistant Notifier transparently maintains contact with web based CommPortal so that it can alert subscribers whenever they receive a new voicemail via a pop-up notification, or "toast." The toast displays the name of the caller, their number and the time of the message. Residing in the Windows system tray, it offers a notification area icon that shows voicemail status and provides a shortcut to CommPortal.

CommAssistant - Click to dial, and see the status of your call

Instantly Change Status

CommAssistant allows users to easily change their status in much the same way they're already used to doing through their instant message clients. A simple point and click allows users to select

Ring my phone - deactivates any other service that might be in effect
Do not disturb - activates the do not disturb (DND) feature
Forward calls - to any of the previous 5 numbers used for forwarding or to a different number they can input
Find Me / Follow Me.

CommAssistant also can leverage subscriber rules from MetaSphere Incoming Call Manager, a CommPortal based service that offers even greater control over how they receive calls.

CommAssistant - Switch between your Incoming Call Manager Rules Sets