MetaSwitch:Carrier-class softswitch and applications solutions

MetaSwitch delivered the best combination of native IP capabilities, residential and business-class features, and scalability. John Stadter, President, ComSpanUSA

METASPHERE COMMPORTAL

MetaSphere CommPortal redefines the way subscribers interact with their personal and business telephony services for the ultimate flexibility of a truly personalized experience.

Visual Voicemail - see all your messages,
go straight to the one you want

CommPortal leverages Web 2.0 standards and best design practices to deliver an exceptionally intuitive and tightly integrated user interface to a wide range of services and features. These services and features are delivered via the award-winning MetaSphere application suite and the MetaSwitch Call Agent, and include

Visual Voicemail
Recent Calls List
Contact Management
Find Me / Follow Me
Call Forwarding and Selective Call Screening.

The CommPortal subscriber interface seamlessly launches via any standard web browser, from the Service Provider's own web page. This adds a highly interactive functional element to the Service Provider's offering that encourages subscriber self-service, personalization and retention.

Fully customizable to mirror the look and feel of the Service Provider's own corporate brand, CommPortal also integrates frequently updated embedded materials such as banner ads and promotional offers.

With CommPortal installed, both residential and business end users can self-subscribe to various managed services offered by their provider, eliminating the need for time consuming and costly site visits and service calls for new service activation.

Dashboard - "at a glance" access to commonly-used features and settings

The advantages for Service Providers are many:

Reduced costs. A substantial proportion of customer assistance calls are eliminated, since subscribers can (for example) activate Caller ID service themselves, rather than having to talk to a human operator.
Increased revenues. Studies show that the easier it is to get a new service, the more likely a customer is to request it. Therefore, carriers offering a simple means to activate subscription-based features, such as Caller ID or Call Waiting, see increased revenues from those services.
Rapid deployment. The Web-based services can be configured, re-branded and added to an existing MetaSwitch deployment regardless of access infrastructure, or installed with a new MetaSwitch, in a matter of days.
Subscriber retention. Industry-wide, the consensus is that personalized services, which subscribers can evolve to suit their own needs and practices, create a widely perceived value. By enabling subscribers to populate CommPortal with their own personal and business contacts and then access this information from any location, Service Providers create an undeniably "sticky" service far greater than the sum of its parts.

MetaSphere CommPortal is further enhanced by CommAssistant, an ultra-thin client desktop application that enables a range of "always on" interactive capabilities.