Users’ expectations have changed. From banking to shopping, they encounter highly interactive web-connected services. To accommodate today’s consumer, you need to provide a range of sophisticated interfaces to personal and business telephony services. You need CommPortal.
CommPortal redefines the way your subscribers interact with their telephony services and communicate with their social and business contacts.
CommPortal User Interfaces
A complete unified messaging and contact management solution, CommPortal is available across a broad range of fixed and mobile platforms and devices. Designed to be fully customizable, CommPortal can easily mirror your corporate look and feel, extending your brand to a user interface that your subscribers are continually interacting with.
CommPortal allows your consumers to modify their existing services while adding easily adding new ones. This level of self provisioning can increase customer satisfaction and loyalty while dramatically reducing provisioning times and costs.
Metaswitch provides open applications programming interfaces (APIs) for the suite of services exposed within CommPortal. Based on Web 2.0 principles, this enables trusted independent software vendors, original equipment manufacturers and communities of developers to quickly and easily create innovative new services that can be rapidly tested and distributed.
With CommPortal Web, both residential and business users can self-subscribe to a suite of managed services, then personalize their selections to best suit their individual requirements.
CommPortal Web enables your subscribers to access these services from your branded portal, and from widgets on their own homepages (iGoogle) and desktops (Windows and Mac OS X). This eliminates the need for time consuming and costly site visits and service calls for new service activation. Best of all, it creates a sticky, everyday user experience that follows your subscribers.
CommPortal Web uses Web 2.0 standards to provide the responsiveness and functionality of a full-featured software client from within your own web page. This results in a highly interactive application that encourages subscriber retention.
Put the power of your telephone network in the palm of your customer’s hand. CommPortal Mobile extends home or office unified messaging, contact administration and call control directly to smartphone and tablets running iOS and Android, enabling your subscribers to manage their communications experience from wherever they want.
CommPortal Mobile combines network-based contacts with those stored on the cell phone - a complete, portable, list of friends and colleagues that can be used to initiate calls from MetaSphere that neither originate nor terminate on the handset.
Fax, voicemail and videomail messages are pushed to the mobile device, where they can be viewed or played. Pop-up alerts and widgets instantly notify users of new messages, keeping these premium service offerings relevant and accessible to your key customers, regardless of where they are.
CommPortal Mobile also enables subscribers to view and control their call management settings.
CommPortal Assistant is a lightweight toolbar application for Windows PCs and is designed to complement your CommPortal Web interface. Automatic notifications and instant access to frequently used calling features make it a valuable tool for keeping your subscribers connected.
CommPortal Assistant greatly enhances the user experience by enabling your subscribers to access communication services at any time from the desktop. This reinforces the value of your offering to subscribers who can now access your most advanced telephony services from their computers, without having to change applications. An intuitive toolbar application, it allows your subscribers to
- receive notification of incoming calls or voicemails
- search their CommPortal contact list
- initiate and configure synchronization with Outlook contacts
- search contacts in an external LDAP directory
- initiate click-to-dial outgoing calls
- enable/disable key call services
- change their status like in an instant messaging client.