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MetaSphere Unified Messaging (UM) extends the hosted message center concept
to a network operator's enterprise customers by providing a solution for both voice and fax
messaging that offers tight integration with email for maximum convenience and flexibility of
access. Via MetaSphere UM, voicemails and faxes can be accessed from any regular email program
or Web browser, as well as from the phone. This versatility is critical in today's enterprise
business environment, and can significantly improve day-to-day business productivity.
With MetaSphere UM, voice and fax messages are kept in a single unified
store that provides a consistent view of inbox content and status no matter how messages are
accessed - via telephone, Web browser or email application. For example, when a subscriber
has opened all unread voice messages in his or her email application, the message waiting
lamp on the subscriber's phone is automatically extinguished. While away from the office,
subscribers can stay on top of new incoming messages with the aid of powerful notification
options.
Standards-based and deployed by some of the largest service providers and
institutions worldwide, MetaSphere UM easily integrates with today's leading business tools,
such as Microsoft Outlook and IBM Lotus Notes.
MetaSphere UM offers the following advantages:
- Resilience - Load-balanced server pools provide outstanding fault
tolerance and enable upgrades, expansion and maintenance to be performed without service
interruptions.
- Simplified integration - Industry-standard protocols support
connectivity and interoperability with both legacy and next-generation network
infrastructure, while Web Services APIs provide a straightforward means to integrate
with external provisioning systems and Web portals.
- Proven solution - In use by many leading service providers worldwide,
including four of the five largest U.S. carriers, MetaSphere UM's proven performance is
unmatched.
- Flexibility - Because UM is part of the evolving MetaSphere
Application Suite, it is easily enhanced by complementary services such as Live Message
Screening and Incoming Call Manager.
MetaSphere Unified Messaging integrates seamlessly with the
MetaSwitch Class 4/5 Softswitch via SIP
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