MetaSphere Unified Messaging

MetaSphere Unified Messaging (UM) extends the hosted message center concept to your enterprise customers. It provides a solution for both voice and fax messaging that offers tight integration with email for maximum convenience and flexibility of access. Via MetaSphere UM, your subscribers can access voicemails or transcribed voicemails (speech-to-text messages) and faxes (in TIFF or PDF format) from any regular email program or web browser, as well as by phone. This versatility is critical in today's enterprise business environment, and can significantly improve day-to-day business productivity.

With MetaSphere UM, voice, transcribed voicemails (speech-to-text messages) and fax messages are kept in a single unified store that provides a consistent view of inbox content and status no matter how messages are accessed - via telephone, web browser or email application. For example, when a subscriber has opened all unread voice messages in his or her email application, the message waiting lamp on the subscriber's phone is automatically reset. While away from the office, subscribers can stay on top of new incoming messages with the aid of powerful notification options.

Standards-based and deployed by some of the largest service providers and institutions worldwide, MetaSphere UM easily integrates with today's leading business tools, such as Microsoft Outlook and IBM Lotus Notes. In combination with MetaSphere Fusion (FMC), you can deliver a unified mailbox that includes the subscriber's mobile device, regardless of whether or not you have a mobile offering of your own. What's more, you can enable subscribers to access their voicemail mailboxes conveniently from their mobile devices, including the BlackBerry and iPhone.

MetaSphere UM offers the following advantages:

• Resilience - Load-balanced server pools provide outstanding fault tolerance and enable upgrades, expansion and maintenance to be performed without service interruptions.
• Simplified integration - Industry-standard protocols support connectivity and interoperability with both legacy and next-generation network infrastructure, while Web Services APIs provide a straightforward means to integrate with external provisioning systems and Web portals.
• Proven solution - In use by many leading service providers worldwide, including four of the five largest U.S. carriers, MetaSphere UM's proven performance is unmatched.
• Flexibility - Because UM is part of the evolving MetaSphere suite of applications, it is easily enhanced by complementary services such as Live Message Screening™ and Incoming Call Manager™.