MetaSphere Voicemail

MetaSphere Voicemail delivers all the capabilities of a traditional hosted voice messaging system - and speech-to-text capability. Full integration with the CommPortal™ web-based graphical user interface (GUI) adds an exciting visual element that goes beyond traditional voicemail systems. This provides MetaSphere Voicemail users with an unprecedented degree of flexibility when administering their personal and group mailboxes. From any standard web client, users are able to

• view / delete voicemails (message list)
• view / delete transcribed voicemail messages
• create / edit contact and group lists
• edit settings (including recording of greetings)
• use the MetaSphere GUI to set / administer reminders (including the recording of reminder messages).

Designed by our world-class engineering team from the ground up as a true next-generation solution, MetaSphere Voicemail is built on a pure IP architecture and integrates seamlessly with other MetaSphere applications. Additionally, it supports SMDI and can be deployed alongside Metaswitch's media gateway products, enabling the replacement of legacy voicemail systems alongside legacy switches.

The key features of the voicemail solution include

• spoken name or full personal greeting
• live reply
• message waiting indicator (MWI)
• scalability to millions of users
• redundant "server farm" architecture
• mailbox quotas
• multiple language support
• shared / family mailboxes
• voicemail transcription (speech-to-text).

MetaSphere Voicemail leverages the same core messaging technology found in the MetaSphere Unified Messaging solution, facilitating a seamless upgrade path to high-value integrated voicemail, email and fax services. In combination with MetaSphere Fusion (FMC), you can deliver a unified mailbox that includes the subscriber's mobile device, regardless of whether or not you have a mobile offering of your own. What's more, you can enable subscribers to access their voicemail mailboxes conveniently from their mobile devices, including the Blackberry and iPhone.

MetaSphere Voicemail Speech-to-Text

Broaden your reach into the lifestyles of your highest revenue generators - the top talkers - by extending their ability to receive and respond to any message on any interface that meets their momentary requirements.

MetaSphere interfaces with powerful, cloud-based speech-to-text engines which enable you to supplement hosted voice services with flexible, on-demand, media conversion capabilities. Improving a user's messaging experience, Metaswitch can deliver a unified mailbox that includes the facility to deliver a text transcript of voice messages ubiquitously via email, SMS, or within any one of the existing CommPortal voicemail interfaces.

Together with MetaSphere's flexible Message Waiting Indication (MWI) offerings, such as email, SMS and CommPortal, Metaswitch can deliver a Voicemail service that effectively eliminates the need for users to log into their mailbox - while never negating the opportunity for driving switched minutes.