Case Studies

  • Established in 1950, Arvig Communication Systems (ACS), is a family-owned business with its corporate headquarters in Perham, MN. ACS offers local telephone, long distance, digital cable television, high-speed internet and more to residents and businesses in Central Minnesota. ACS prides itself on delivering cutting-edge technology to the rural communities it services.

  • In the field of competitive telecommunications, few providers can boast a successful track record of more than a few years. Big River Telephone, however, has been providing industry leading services to its local community, and beyond, for over 20 years.

    Now one of the largest providers serving the Missouri/Illinois/Kentucky region, and growing rapidly, Big River's CEO Jerry Howe attributes the company's success to its focus on its customers' business needs, together with the deep industry experience the company's management team has built up over the years.

  • Founded as a co-operative in 1954, Blackfoot Telephone is one of the largest telephone companies in the Mid-West with 23 exchanges serving over 17,000 lines across 6,500 square miles of southwestern Montana. Headquartered in Missoula, Blackfoot offers a full array of personal and business communications options that include local telephone service, high-speed Internet service, communications systems, long distance, and wireless digital PCS.

  • Bresnan Communications: CATV Pioneers

  • This Case Study was originally published in LastMILE in March 2008.

    The trials and tribulations of our forefathers provide us the lessons from which we can learn to better live our lives. As the self-described first municipal fiber to-the-home (FTTH) network provider, Bristol, Va., is proud to provide its own lessons from the challenges the city endured to bring its citizens triple-play services.

  • Using Metaswitch technology, the incumbent UK telephone service provider, BT, has become one of the first major European operators to offer emulated PSTN services using Voice over IP technology. BT's broadband voice service, which is targeted at customers of the UK's cable operators as well as BT's own DSL subscribers, offers low-cost national and international calling over any broadband Internet connection. In addition, BT's Business Broadband Voice service brings the same Voice over IP technology to small businesses.

  • There is little question that one of the most successful small business bundles yet devised is the "Integrated T," a bundle including broadband access, typically anchored by a T1 circuit, and running IP voice over the same bandwidth in a dynamic fashion. This allows a small business customer to use one connection for both voice and data, while saving money vis a vis separate voice and data connections.

    The value proposition is simple: all your voice and data using only a single dedicated facility, rather than two.

  • Organizations with 100 or fewer employees account for about 98 percent of U.S. and Canadian businesses, so successfully marketing new, IP-based communications services to these organizations is a strategic imperative for many service providers and can be an important source of new revenue growth.

  • This Case Study was written by Mary Shacklett, and was originally published in VoIP Magazine in August 2006.

  • New Mexico's largest telephone cooperative, ENMR Plateau, has over 11,000 Cooperative members serving 13,000 wireline accounts in 24 counties in New Mexico and western Texas. Founded in 1949, the company has expanded service to include long distance, Internet, operator services, wireless mobile communications and business services.

  • Huawei’s selection of DC-PCE protocol software from Metaswitch was an expansion of the existing 10-year old relationship between the two companies. Over that time Huawei has turned to Metaswitch for a full suite of control plane technology, including IP routing, MPLS and GMPLS software. Metaswitch has extended its control plane solutions with DC-PCE, with full integration of the routing and GMPLS software. Huawei selected Metaswitch for its PCE solution due to the pre-integration and Huawei’s familiarity with Metaswitch’s high quality and exceptional support.

  • A nexus of the trans-Pacific underwater fiber-optic cable network, the island of Guam has one of the most advanced telecommunications infrastructure and systems in the Western Pacific region. As a result, this island of over 150,000 people has become a telecom hub for numerous international providers. Submarine cables link the island with Hawaii, Japan, the Philippines, Hong Kong and Australia.

  • With over 5,000 quick service restaurant locations, featuring internationally recognized brands such as Cold Stone Creamery, Blimpie Subs and America’s Taco Shop, Kahala is one of the fastest growing franchising companies in the world. Dedicated to helping franchisees achieve all their entrepreneurial goals, Kahala turned to re-invent telecom, a leading provider of enhanced hosted telephony services that is built on Metaswitch, to help deliver a unique small business communications package.

  • Service providers stand to gain significantly by migrating subscribers from legacy TDM switching equipment to a next-generation architecture. Key benefits include the ability to quickly and easily deliver a leading-edge, converged services offering over a streamlined and flexible network, dramatically reducing operating expenses and greatly simplifying operations.

  • EATEL, based in Gonzales, Louisiana, has grown over the years from its roots as a small, independent Telco founded nearly 80 years ago, to a modern communications company offering advanced services to business and residential customers. EATEL has made several acquisitions over the past several years, including Vision, another independent phone company, and Venyu, a cloud services company providing managed hosting, virtualization, and data protection solutions.

  • Mescalero Apache Telecom, Inc. (MATI) is a full-service telecommunications company serving the Mescalero Apache Indian Reservation in New Mexico. The Tribal Corporation is 100% owned by the Tribe and, in addition to providing leading edge services to its own subscribers, is dedicated to helping other Tribes purchase and operate their own telecommunications infrastructure. In 2003, MATI was honored as the Tribal Enterprise of the Year for all Indian Country from NCAIED.

  • Denver-based Microtech-Tel operates as a competitive local exchange carrier. It is among the most advanced service providers in seeking to provide a full range of information technology solutions that include, but are not limited to, broadband access and business communications.

  • A Case Study of the SIMPLE Solution by Metaswitch and Cisco Systems, Inc.


  • Like many rural telcos, Ohio-based New Knoxville Telephone Company has a solid core business, built up since the company was founded in 1905, deploying legacy POTS services in its traditional service area. Being privately held, mostly by local residents, this is a heritage that New Knoxville is careful to protect while always being on the lookout for good opportunities to invest and expand its business.

  • Northwest Communications, originally known as Amery Telephone Company, was founded in 1897 and now serves approximately 10,000 access lines and provides DSL, cable modem, and dial-up internet service to over 3,000 customers in Iowa. Northwest has made several major marketing advances since installing its Metaswitch platforms: it now can sell services with recurring revenue instead of one-time equipment sales, and has found that small business customers really appreciate the mobility features.

  • One Communications is the largest privately-held competitive local exchange carrier in the U.S. serving more than 160,000 businesses throughout the Northeast, Mid-Atlantic and Upper Midwest regions with more than 2,200 employees and $800 million in annual revenue.

  • Orckit-Corrigent has been supplying networking infrastructure solutions for metro aggregation networks since 2000. In 2001 the company integrated DC-MPLS from Metaswitch which as kicked off a 10-year partnership resulting in a decade of innovation, growth and success.

  • Overview

  • Telephone Electronics Corporation (TEC) headquartered in Jackson, Miss., serves nearly 50,000 subscribers in Mississippi, Alabama, Louisiana, and Tennessee. Founded in 1923, it employs over 250 people.

    TEC recently "rebranded its independent subsidiaries and CLECs to unify the company's marketing," says Lisa Wigington, TEC director of LEC and video operations. "The rebranding is directly related to the introduction of MetaSwitch powered services and our fiber-build."

  • Valley TeleCom Group operates 13 exchanges in Arizona and New Mexico through its subsidiaries, Valley Telephone Cooperative and Copper Valley Telephone. In addition, its CLEC subsidiary, Valley Connections, is rapidly expanding.

  • In the fiercely demanding world of telecommunications, it is sometimes better to form partnerships in order to more effectively compete and serve customers' emerging communications needs than to attempt to do it alone. Such is the case in Montana, when a group of independent telephone companies joined forces to form Vision Net in 1995. Not only does Vision Net centralize technical and operations expertise and the wide area network on behalf of its owners, but it has been able to negotiate better terms from their suppliers by aggregating their collective needs.

  • Puerto Rico is one of the Caribbean's fastest growing communications services markets thanks to increasing need and demand for traditional and advanced telecommunications services. To address this trend, WorldNet Telecommunications decided to evolve its successful business model from a reseller to a facilities-based competitive local exchange carrier (CLEC) and become the standard for leading communications services on the island.

  • ZIP Telecom’s network currently has four Metaswitch Perimeta SBCs, and the company is in the process of installing four more. ZIP Telecom handles 8,000 concurrent calls on its network and terminates tens of millions of calls per day.

    “The pent-up demand for this kind of technology is unbelievable,” CEO Kevin Moniz says. “We’ve passed the early adopter stage for this kind of technology and are starting to move into mass consumption. The growth we’re expecting in the next two to three years is to grow to at least 50,000 concurrent calls.”