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Posts about Business communications

Top 5 Challenges in Modernizing Unified Communications and Collaboration

White papers UC (Unified Communications) Business communications Collaboration Accession Meeting

The business meeting is not what it used to be. The scene of a group of company executives sitting around a table in a conference room while munching on sandwiches and brainstorming ideas is more like a take from Mad Men than a description of how businesses operate today. Even if you update the scene and fill the office with advanced technology such as color- display phones, telepresence or high-end video conferencing systems, it’s still clear that there’s something wrong with this picture.

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Contact center solutions datasheet

Datasheets Contact center Application server Business communications

Contact centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, the cloud model enables customers to purchase services in a more efficient manner, buying only what they consume. With the added benefits of rapid deployment, best-in-class features, and regular updates, it's no surprise that the cloud is becoming the preferred model for contact center infrastructure.

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Enterprise Mobility Driving UC

UC (Unified Communications) Business communications infographics

A survey of 1250 business decision makers in North America shows that the workplace is becoming increasingly mobile.

Get the infographic to find out more!

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The Four Steps to Better Contact Centers

White papers Contact center Business communications

Customer experience is increasingly becoming a key differentiator due to increased competition and accelerated globalization. The technology you choose for your unified communications and contact centers will play a greater role in the success of your customer service as new channels of communication continue to develop.

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How hosted UC and cloud contact centers are driving service provider growth

White papers Contact center UC (Unified Communications) Business communications Collaboration

In our hyper-competitive world where dial tone and broadband have become commodities, service providers need new ways of differentiating themselves. It’s no longer enough to sell basic services like voice and messaging. Offering capabilities such as Unified Communications (UC) and cloud contact centers lets service providers gain new business customers and add value for existing customers, while increasing revenues and decreasing churn. Opening up a whole new world to service providers, cloud-based UC and contact centers provide opportunities to increase mindshare and wallet share, while better competing against new and old competitors.

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Metaswitch & Telax: Bringing You an All-In-One Cloud Contact Center Solution

Contact center Cloud Contact Center Business communications infographics

Metaswitch and Telax joined forces to create an advanced cloud contact center management system with more functionality and less expense than traditional solutions.

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The Future of Collaboration

White papers UC (Unified Communications) Business communications Collaboration

By using a cloud model for unified communications and collaboration, organizations can significantly lower costs, reduce complexity, and improve productivity and the user experience. For many forward-looking IT and business leaders, it’s not just the future of communications that is in the cloud – it’s the present.

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Access One builds better business communications with Metaswitch

Case studies Business communications Access One

After initially reselling Hosted PBX services, Access One selected Metaswitch Networks to supply a broad range of business communications services. Metaswitch has proven to be a strong partner as it has provided technical and marketing support to quickly help Access One achieve superior profitability and a platform from which it delivers the quality of experience its clients have come to expect.

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Business VoIP broadband test tool

Analytics Service Assurance Server Network management Business communications

One of the challenges of delivering Business VoIP, especially for when deploying in an OTT (Over-The-Top) environment, is assessing whether a business’s local network and WAN connection is adequate to support a proposed service with a high quality-of-experience.

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Case study: ENA Deploys Metaswitch to add network smarts for America's schools and libraries

SBC (Session Border Controller) Case studies Business communications

ENA (Education Networks of America®) is the nation’s leading provider of Infrastructure as a Service (IaaS) solutions to K-12 school systems and libraries, serving more than 5,000 sites across its nationwide network.

After rigorous testing and evaluation, ENA selected Metaswitch as the common platform for its Business Communications and Network Interconnect solution. The implementation of Metaswitch has resulted in a highly scalable and secure platform delivering a range of innovative communications solutions. This, coupled with Metaswitch’s management solution, allows ENA to fulfill its promise of delivering exceptional support.

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Jon Arnold's SMB VoIP 2015 white paper

White papers Business communications

This white paper validates the opportunity for IP communications and guides service providers in approaching the small and midsized business (SMB) market. For service providers currently in-market or those looking to enter the market, the research shows there is sufficient interest to merit a strong push. Primary reasons revolve around: (a) a large market still using legacy systems; (b) a need to improve productivity and better integrate remote workforces; and (c) greater understanding of how cloud-based solutions can improve flexibility and reduce costs. Reinforcing that are customers that have already made the move to IP. These companies show overwhelming happiness with IP across several criteria, including cost, product performance, and functionality. Based on these and other factors, this analysis provides the basis for developing a winning value proposition to target the SMB market.

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MarketVisions Go-To-Market program with Eatel case study

Case studies Hosted PBX MarketVisions Go-to-market Business communications

As a long time Metaswitch customer, EATEL had the technical capabilities and product platform; however, Hosted PBX can be a complex solution to implement, with many customer touch points, internal handoffs, and potential system impacts. EATEL wanted an expert resource to help launch a Hosted PBX product quickly and efficiently.

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Wholesale vs CPE Call Center: total cost of ownership

White papers Contact center Business communications

Hosted contact center services delivered significantly lower TCO than comparable premise-based systems for all configurations analyzed for both a 5 year and 10 year timeframe.

Additionally, the TCO analysis demonstrates that:

  • Cost savings with the hosted model increases with the size of the contact center organization, for all configurations analyzed
  • Cost savings with the hosted model increases as more contact center applications are delivered as a hosted service.
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Kahala Re-Invents Franchising case study

Case studies CommPortal MetaSphere Business communications

With over 5,000 quick service restaurant locations, featuring internationally recognized brands such as Cold Stone Creamery, Blimpie Subs and America’s Taco Shop, Kahala is one of the fastest growing franchising companies in the world. Dedicated to helping franchisees achieve all their entrepreneurial goals, Kahala turned to re-invent telecom, a leading provider of enhanced hosted telephony services that is built on Metaswitch, to help deliver a unique small business communications package.

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SIP trunking datasheet

Datasheets SIP trunking Application server Business communications

Metaswitch’s SIP trunking solution enables service providers to deliver a high value solution to the business communications marketplace. In addition to enabling efficient delivery of the core SIP trunking functions, Metaswitch enables service providers to easily overlay additional services to make your offer more compelling and profitable.

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MetaSphere Business Call Manager datasheet

Datasheets MetaSphere Application server Business Call Manager call management Business communications

MetaSphere Business Call Manager (BCM) combines all of our existing call management function, from Do-Not-Disturb to screening and forwarding, and provides straightforward unified configuration of those services across the browser, mobile and desktop clients as well as the traditional TUI. Handling incoming business calls has never been easier.

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MetaSphere MTAS (Multiservice Telephony Application Server) datasheet

Fixed-Line Transformation Datasheets MetaSphere Application server Consumer communications Business communications MetaSphere MTAS

From local calling services to advanced unified communications, the MetaSphere MTAS is designed to support a broad array of voice and video applications. As a critical component in next-generation network architectures (such as IMS) the Multiservice Telephony Application Server enables a complete suite of powerful residential and enterprise communication tools that may be deployed - on demand - as your business grows.

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Accession Communicator datasheet

Datasheets Accession Communicator UC (Unified Communications) desktop applications mobile applications Mobile Infrastructure Consumer communications Business communications Collaboration

With the advent of the "always-on" workforce and the proliferation of cost-effective smartphones and tablets, mobile devices are increasingly becoming informal, portable extensions of the business communications infrastructure. Now you can solidify this relationship with Accession Communicator.

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Research Brief 2014 – The State of the SMB Market for IP Communications and Cloud Services in North America

White papers Market research Business communications

This paper highlights key findings of our 2014 Market Research Study in North America providing insights into the purchase drivers and buying behaviors of SMBs for IP Communications and Cloud Services along with details of what SMBs look for in their service provider.

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Research Brief 2014 – The State of the SMB Market for IP Communications and Cloud Services in Europe

White papers Market research Business communications

This paper highlights key findings of our 2014 Market Research Study in Europe providing insights into the purchase drivers and buying behaviors of SMBs for IP Communications and Cloud Services along with details of what SMBs look for in their service provider.

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"Business Services: SIP Trunking, Hosted PBX and Beyond" white paper

White papers Hosted PBX SIP trunking Application server Business communications

In terms of serving the business market, service providers face a fundamental challenge - as these customers shift away from legacy telephony, carriers lack more current offerings to maintain an attractive value proposition. This presents a core risk to their business, as these customers are now poised to spend less money on communications services, and are increasingly likely to move altogether to take advantage of today’s feature rich solutions.

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Voice Operator Panel datasheet

Datasheets Voice Operator Panel Business communications

Voice Operator Panel makes it easy for businesses to deploy a software-based receptionist portal, saving the cost of additional hardware and providing a high level of functionality and usability. It provides switchboard and attendant console functions such that a receptionist can monitor an entire business or group of employees, seeing who is available, on a call, or away.

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Business Communications overview datasheet

Datasheets Hosted PBX Contact center SIP trunking Accession Communicator CommPortal UC (Unified Communications) Application server Business communications

For business customers, managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is extremely challenging. With Metaswitch Business Communications, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions.

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Perimeta SBC datasheet

SBC (Session Border Controller) Perimeta Datasheets SIP trunking Application server Interconnect VoLTE Consumer communications Business communications Voice over Wi-Fi (VoWiFi) Voice, video and messaging

The perimeter of your communications architecture is only as strong as its weakest link. Beyond the boundary of your managed infrastructure lie many threats to the continuity of your service offerings and to the integrity of your network.

Fortify your edge and protect your core with the Perimeta portfolio of session border controllers. Perimeta is the most innovative SBC on the market today.

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