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Contact center solutions datasheet

Datasheets Contact center Application server Business communications

Contact centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, the cloud model enables customers to purchase services in a more efficient manner, buying only what they consume. With the added benefits of rapid deployment, best-in-class features, and regular updates, it's no surprise that the cloud is becoming the preferred model for contact center infrastructure.

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How hosted UC and cloud contact centers are driving service provider growth

White papers Contact center UC (Unified Communications) Business communications Collaboration

In our hyper-competitive world where dial tone and broadband have become commodities, service providers need new ways of differentiating themselves. It’s no longer enough to sell basic services like voice and messaging. Offering capabilities such as Unified Communications (UC) and cloud contact centers lets service providers gain new business customers and add value for existing customers, while increasing revenues and decreasing churn. Opening up a whole new world to service providers, cloud-based UC and contact centers provide opportunities to increase mindshare and wallet share, while better competing against new and old competitors.

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The Four Steps to Better Contact Centers

White papers Contact center Business communications

Customer experience is increasingly becoming a key differentiator due to increased competition and accelerated globalization. The technology you choose for your unified communications and contact centers will play a greater role in the success of your customer service as new channels of communication continue to develop.

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Metaswitch & Telax: Bringing You an All-In-One Cloud Contact Center Solution

Contact center Cloud Contact Center Business communications infographics

Metaswitch and Telax joined forces to create an advanced cloud contact center management system with more functionality and less expense than traditional solutions.

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Wholesale vs CPE Call Center: total cost of ownership

White papers Contact center Business communications

Hosted contact center services delivered significantly lower TCO than comparable premise-based systems for all configurations analyzed for both a 5 year and 10 year timeframe.

Additionally, the TCO analysis demonstrates that:

  • Cost savings with the hosted model increases with the size of the contact center organization, for all configurations analyzed
  • Cost savings with the hosted model increases as more contact center applications are delivered as a hosted service.
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Business Communications overview datasheet

Datasheets Hosted PBX Contact center SIP trunking Accession Communicator CommPortal UC (Unified Communications) Application server Business communications

For business customers, managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is extremely challenging. With Metaswitch Business Communications, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions.

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