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Posts about UC (Unified Communications)

How hosted UC and cloud contact centers are driving service provider growth

White papers Contact center UC (Unified Communications) Business communications Collaboration

In our hyper-competitive world where dial tone and broadband have become commodities, service providers need new ways of differentiating themselves. It’s no longer enough to sell basic services like voice and messaging. Offering capabilities such as Unified Communications (UC) and cloud contact centers lets service providers gain new business customers and add value for existing customers, while increasing revenues and decreasing churn. Opening up a whole new world to service providers, cloud-based UC and contact centers provide opportunities to increase mindshare and wallet share, while better competing against new and old competitors.

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The Future of Collaboration

White papers UC (Unified Communications) Business communications Collaboration

By using a cloud model for unified communications and collaboration, organizations can significantly lower costs, reduce complexity, and improve productivity and the user experience. For many forward-looking IT and business leaders, it’s not just the future of communications that is in the cloud – it’s the present.

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Enterprise Mobility Driving UC

UC (Unified Communications) Business communications infographics

A survey of 1250 business decision makers in North America shows that the workplace is becoming increasingly mobile.

Get the infographic to find out more!

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CommPortal Phone Applications datasheet

Datasheets Hosted PBX SIP trunking CommPortal UC (Unified Communications) Business application servers Business communications

Allowing subscribers to access advanced functions quickly and easily, without having to open a web browser or even turn on their PC, CommPortal™ Phone Applications provide a compelling and integrated telephony experience.

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CommPortal Assistant datasheet

Datasheets Hosted PBX SIP trunking Accession Communicator CommPortal UC (Unified Communications) desktop applications Business application servers Business communications

Service providers are investing heavily in the underlying technology that makes converged communications happen. But your subscribers are less interested in the technology than they are in services that simplify and enhance their experience. CommPortal Assistant offers just that kind of enhancement.

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CommPortal Web datasheet

Datasheets Hosted PBX SIP trunking CommPortal UC (Unified Communications) Business application servers Business communications

Users' expectations have changed. From banking to shopping, they encounter highly interactive services on the web. To accommodate today's consumer, you need to provide a sophisticated web interface to personal and business telephony services. You need CommPortal Web.

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Accession Communicator datasheet

Datasheets Hosted PBX SIP trunking Accession Communicator UC (Unified Communications) ACD desktop applications mobile applications Mobile Infrastructure Consumer communications Business communications Voice over Wi-Fi (VoWiFi) Voice, video and messaging Collaboration

With the advent of the "always-on" workforce and the proliferation of cost-effective smartphones and tablets, mobile devices are increasingly becoming informal, portable extensions of the business communications infrastructure. Now you can solidify this relationship with Accession Communicator.

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Intelligent Communication: Easy UC for Smart Business datasheet

Datasheets Accession Communicator CommPortal UC (Unified Communications) Business application servers Business communications

Unified communications has for a long time promised to make business communications easy. But all too often, UC solutions turn out to be complicated to deploy, manage and use. It's time for a change.

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Business Communications overview datasheet

Datasheets Hosted PBX Contact center SIP trunking Accession Communicator CommPortal UC (Unified Communications) Business application servers Business communications

For business customers, managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is extremely challenging. With Metaswitch Business Communications, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions.

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