White Papers

  • This paper highlights key findings of our 2014 Market Research Study in Europe, providing insights into the purchase drivers and buying behaviors of SMBs for IP Communications and Cloud Services along with details of what SMBs look for in their service provider.

  • This paper highlights key findings of our 2014 Market Research Study in North America providing insights into the purchase drivers and buying behaviors of SMBs for IP Communications and Cloud Services along with details of what SMBs look for in their service provider.

  • This paper is intended to help network operators understand the key technologies that support this transformation in networking, namely Network Functions Virtualization (NFV) and Software-­‐Defined Networking (SDN); to assess how these technologies could be applied in their networks; and to identify the kinds of benefits that could flow from embracing them.

  • An introduction to PCE-based control plane architecture, its operational advantages, including full traffic engineering of inter-domain paths, and how it delivers SDN.

  • An overview of the RSVP-TE P2MP extensions, their application to IPTV, and support for other (G)MPLS features.

  • This paper highlights key findings of our 2013 Market Research Study in Europe, providing insights into the purchase drivers and buying behaviors of SMBs for IP Communications and Cloud Services along with details of what SMBs look for in their service provider.

  • This paper highlights key findings of our 2013 Market Research Study in North America providing insights into the purchase drivers and buying behaviors of SMBs for IP Communications and Cloud Services along with details of what SMBs look for in their service provider.

  • The arrival of mobile broadband and smartphones created an environment that allowed companies to develop innovative OTT communications apps that are making in-roads into the mobile communications market. As mobile devices get smarter and faster consumers are relying on them and looking for opportunities to use them in more ways and more places. Operators need to decide how they want to respond to the OTTs and they need to act on that decision before subscribers transfer their loyalty.

  • In the Session Border Controller space, standards have been in place for several years that support the separation of the signaling plane from the media plane – using H.248 as the control protocol between the signaling border element and the media border element. Most current SBCs are based on an integrated architecture that handles signaling and media in the same box, but there are exceptions, such as the Perimeta SBC product from Metaswitch.

  • A new solution for session border control is required that enables signaling and media capacity to be scaled independently of one another, and that delivers far greater scalability in the signaling plane. Such next-generation solutions for session border control are finally starting to become available. Service providers would do well to re-evaluate their SBC deployment plans so as to avoid over-investing in architectures that are ill-matched to their medium and longer term SIP services strategy.

  • In terms of serving the business market, service providers face a fundamental challenge - as these customers shift away from legacy telephony, carriers lack more current offerings to maintain an attractive value proposition. This presents a core risk to their business, as these customers are now poised to spend less money on communications services, and are increasingly likely to move altogether to take advantage of today’s feature rich solutions

  • From phones to Facebook, individuals continue to fundamentally change the way they stay in touch. While workers have been increasingly leveraging various new contact applications as unofficial enterprise communications tools, IT managers are now looking to exploit them to meet new business goals and changing employer/employee work relationships.

  • Meeting rising expectations and making businesses more competitive: This paper summarizes the latest Metaswitch-sponsored market research outlining the customer options for VoIP and the SMB market, the market environment, and purchase drivers.

  • This white paper explores how far the capabilities offered by SBCs can be explained in terms of IMS functions, and notes where the IMS standards are insufficient to describe all of the required real-world features. It also explains what an SBC designed for deployment in an IMS network should look like, and how this requirement is likely to evolve.

  • This paper is an introduction to IMS, designed for carriers interested in the much discussed promises of IMS and seeking to understand its benefits and technologies better.

  • This paper demonstrates the benefits of migrating to a next-generation architecture, and shows what service providers can do to make a migration project less complicated and more manageable.

  • This paper shows how next-generation telephony can provide increased efficiency and flexibility, and more advanced applications, for campus environments.

  • This paper shows how service providers can go green while strengthening their business models by deploying MetaSwitch Softswitches.

  • This paper reviews some of the issues that impact voice quality in packet-based carrier networks, and considers potential solutions.

  • This paper discusses the importance of Fixed Mobile Convergence for subscriber retention, and discusses how critical the IP Multimedia Subsystem is to a successful FMC offering.

  • This paper provides the background to Service Delivery Platforms (SDPs), and gives a basic introduction to the architecture and characteristics of SDPs specifically designed for telephony

  • This paper squarely addresses the challenges of Independent telecommunications companies and provides a roadmap on the many opportunities to emerge as winning "Integrated Communications Providers." By meeting the challenges and taking advantage of the opportunities, such providers can fulfill their mission to serve as the economic engines of their community now increasingly connected with the rest of the world.