Service Assurance Server

Revolutionary cloud-native VoIP monitoring, troubleshooting and analytics

Service Assurance Server

Revolutionary cloud-native VoIP monitoring, troubleshooting and analytics


Features




      • Unique always-on diagnostics for all calls, with no performance impact


      • Essential element in cloud environment


      • Foundation database for all big data analytics


      • Multi-level information details user experience, call flows and inside-the-box logs


      • Seamless scaling with SAS federations to support billions of calls

Features




      • Unique always-on diagnostics for all calls, with no performance impact


      • Essential element in cloud environment


      • Foundation database for all big data analytics


      • Multi-level information details user experience, call flows and inside-the-box logs


      • Seamless scaling with SAS federations to support billions of calls

Network operators struggle to identify, diagnose and troubleshoot problems in their networks. Standard strategies involve enabling performance-affecting diagnostics on network nodes, connecting probes and trying to reproduce problems. This strategy is infeasible in NFV networks, as the number of nodes deployed for a service grows and grows. And it’s more than just troubleshooting; the same issues affect any analytics solution that isn’t designed for the cloud.

Metaswitch’s Service Assurance Server offers a revolutionary, unique solution to this problem. It collects detailed VoIP information from every node, for every call and signaling message in your network, avoiding the need to reproduce problems. The information gathered shows you not just what’s happening, but also why - which configuration settings have affected this call.

To be clear, the information is much richer than a CDR, with an order of magnitude more detail provided. Metaswitch’s expertise in software design has enabled streaming and storage of an unprecedented level of information without any performance impact on the network elements involved in the calls.

A specifically designed database, tailored to troubleshooting, makes the storage and retrieval possible, with hand-optimized streaming routines ensuring that data can be recorded at staggering rates, even across a network. In addition, Metaswitch’s unique, distributed database design scales to billions of call records, all while providing sophisticated real-time queries to allow you to pinpoint records of interest by time, source, destination, protocol, error code and many more.

The information is presented at multiple levels, allowing you to see the user experience, including voice quality data, all the way down to detailed engineering logs for every node. You can easily share this information with customers and partners too, either in SAS format, or if they’re unlucky enough not to have a SAS viewer of their own, in standard industry formats like PDF and PCAP.

Moving beyond troubleshooting, this rich data forms the foundation of an incredibly powerful big data analytics solution, providing insights into your network that just aren’t possible with other solutions. Want to track how quality varies across different network segments, monitor how your peers are performing or optimize your routing algorithms? The analytics offerings from Metaswitch, keyed off SAS data, can help you do all of these things.


Dave Butterworth

EPB

We use SAS every day, for almost every issue a customer reports.

Dave Butterworth

EPB

We use SAS every day, for almost every issue a customer reports.


Contact us

Metaswitch’s Service Assurance Server offers network operators the unique opportunity to reduce their own operational costs while simultaneously improving their customers’ experience. Contact Metaswitch to arrange a demonstration or view the linked resources to find out more!

Contact us

Metaswitch’s Service Assurance Server offers network operators the unique opportunity to reduce their own operational costs while simultaneously improving their customers’ experience. Contact Metaswitch to arrange a demonstration or view the linked resources to find out more!