Solutions / VoIP & Voice Applications

VoIP & Voice Applications

Voice is still at the core of your communications business.  But while the relationship between voice and your revenue is still clear, the relationship between voice and your network is not.  Progressive service providers understand, and regulators agree, that voice is now just an application that rides on top of a broadband network.  To compete in the modern communications market, service providers must move their voice to broadband, enhance the experience, then scale and secure for the future.

As a company with an unmatched legacy in simplifying the migration from TDM switching to VoIP, and a rate of innovation that sets us apart from the rest, Metaswitch is your obvious partner of choice for the move to a new era in voice communications.  During this transformation, service providers must address the very real challenges of

  • Moving existing stove-piped services to an all-IP applications server
  • Providing a consistent user experience across multiple, disparate endpoints
  • Leveraging mobile endpoints as the new business handset
  • Delivering a compelling communications service that counters the threat from over-the-top competitors
  • Securing the business of anchor institutions and premium customers
  • Integrating communications into an immersive experience that combines personal lifestyle, with business needs, social networks and entertainment
  • Building a network that maintains existing services and reduces operating costs while supporting the rapid introduction of an integrated communications portfolio that meets the demands of a gobal and mobile customer base

By working with Metaswitch, leading service providers are updating the consumer telephony experience with presence, centralized contacts, instant messaging and HD voice and video, on telephones, tablets and TV.  Hosted IP business services (SIP trunking, hosted PBX, call center solutions etc.) can be offered with a sophisticated and intuitive communications interface that can be replicated on, and twinned to, mobile endpoints.

Around the globe, service providers are bringing their infrastructure, messaging platforms, telephony services and applications into IP.  Building their business on a unifying communications experience that is built on Metaswitch.

 

  • Class 5 Migration

    Local exchange carriers have never faced a more challenging business and operational climate than today’s. Revenues are under extreme pressure as subscribers opt to replace their landlines with mobile phones, or are tempted away by phone and broadband services bundled with cable TV. As a result, it gets harder and harder to sustain the high fixed costs of running a traditional TDM-based voice network. )))

  • Voicemail

    The great majority of POTS subscribers want some means of taking messages when they’re not able to answer the phone. Network-based voicemail has been around for a long time, and generates useful additional revenues – but take-up rates don’t always reach their full potential. Often that’s because the service offering does not give subscribers much by way of advantages over traditional answering machines. )))

  • Consumer VoIP

    With the majority of homes now connected to broadband (more than 60% in the US), the stage is set for widespread adoption of consumer VoIP as the next big step in the evolution of telephony. And consumer VoIP looks set to become a major competitive battleground, since over-the-top service providers can compete on more or less equal terms with incumbents. )))

  • Business Services

    Business customers are a service providers’ most valuable asset, so special attention must be paid to meeting their telephony needs. With increasingly scarce resources and budgets, IT Managers and CIOs are looking to reduce their capital and operational expenses at a time when their colleagues are demanding the types of innovative and portable multimedia communications offerings they use at home. Meanwhile their legacy premises-based PBXs are nearing retirement and competitive carriers are offering cut-rate VoIP connectivity.    )))

  • Videomail Offerings

    It’s what you don’t say that matters most. Humans predominantly express themselves nonverbally so, whether in business or personal relationships, there is no substitute for face time. Actual words - delivered by email, IM or SMS - convey only 7% of our intended communication. Pick up the phone and your tone can add another 34%. Body language, however, adds an astounding 60%. You simply can’t make an impact or even make your point without being seen as well as heard.  )))