• Four out of five customers say we provide better support than ANY other vendor
  • 24x7 availability and global reach to support critical carrier networks
  • Support team comprises real software engineers and industry veterans
  • Blended training and certification solutions teach you how to deploy and use our products
  • MarketVisions resources help you quickly and effectively build, launch and sell your services
  • Support Community brings “ask Metaswitch”, knowledgebase and ticket system under one roof

Technical support

We want our support to be the very best you experience. 

  • No bureaucracy, just a direct line to get help fast.  
  • No anonymous call centers, just real people who are happy to work with you.  
  • No unqualified staff, just trained engineers with the power to find solutions to your problems. 

No wonder that four out of five customers say we provide better support than ANY other vendor they work with.

Get help from the people who made the product

Our support engineers include many of the people who develop our products as well as veterans of the telecommunications industry.  In fact, we regularly move people between the development and support teams so that

  • our support engineers know our products inside-out
  • our developers understand our customers and how our products work in the real world.

This helps us to constantly improve the quality of our products and the support that follows them, which means our customers are less likely to encounter a problem in the first place.  After all, prevention is better than a cure.

24x7 availability and global reach to support critical carrier networks

Metaswitch Support means having an expert in our products and your business, when and where you need them.

Our support engineers support live network deployments from local offices all over the world, including Europe, North America, South America and the Asia / Pacific region, and often work on-site with our carrier customers.

We offer several levels of support, including 24x7, so you can be confident that we will be there when you need us, even if everyone else is in bed.

Technical support

We want our support to be the very best you experience. 

  • No bureaucracy, just a direct line to get help fast.  
  • No anonymous call centers, just real people who are happy to work with you.  
  • No unqualified staff, just trained engineers with the power to find solutions to your problems. 

No wonder that four out of five customers say we provide better support than ANY other vendor they work with.

Get help from the people who made the product

Our support engineers include many of the people who develop our products as well as veterans of the telecommunications industry.  In fact, we regularly move people between the development and support teams so that

  • our support engineers know our products inside-out
  • our developers understand our customers and how our products work in the real world.

This helps us to constantly improve the quality of our products and the support that follows them, which means our customers are less likely to encounter a problem in the first place.  After all, prevention is better than a cure.

24x7 availability and global reach to support critical carrier networks

Metaswitch Support means having an expert in our products and your business, when and where you need them.

Our support engineers support live network deployments from local offices all over the world, including Europe, North America, South America and the Asia / Pacific region, and often work on-site with our carrier customers.

We offer several levels of support, including 24x7, so you can be confident that we will be there when you need us, even if everyone else is in bed.


Professional services

We know that deploying new technology and making it work for you in your marketplace can be daunting.  When you face your biggest challenges, you need confidence that your partners are giving special attention to your unique needs.

That’s why our talented professional services team has a mission to go above and beyond to give you exactly what you need, whether it’s help planning a full migration to a next-generation network or a custom built application that you can’t get anywhere else.

Tell us about the shape of your requirements and we will provide a solution that’s tailored to fit.

Professional services

We know that deploying new technology and making it work for you in your marketplace can be daunting.  When you face your biggest challenges, you need confidence that your partners are giving special attention to your unique needs.

That’s why our talented professional services team has a mission to go above and beyond to give you exactly what you need, whether it’s help planning a full migration to a next-generation network or a custom built application that you can’t get anywhere else.

Tell us about the shape of your requirements and we will provide a solution that’s tailored to fit.




Subscribe to email updates

Latest news

Empower Employees to Transform Your Business

No matter what type of network or business transformation you’re going through, it’s imperative that you bring your people through the transition, too. Whether you’re considering a virtualized...Read more

End the Blight of Unwanted Calls

Let's face it: your phone often rings when you're least available to take a call. And with increasing frequency, these interruptions aren't even worth the break from that important task you were in...Read more

And Now for Something Completely Different…

Saddleback Communications is a great case study in reinventing the network operator and embracing new business models for profitable growth. At our Forum customer event in May, Saddleback president...Read more

Latest resources

Intel, Metaswitch, Red Hat, Dell Joint vIMS Solutions Brief

Lower Deployment and Operational Costs with Virtualized IMS Using NFV  Dell, Intel, Metaswitch, and Red Hat demonstrate a virtualized IP...Read more

Audio Transcoding and NFV

Audio transcoding in the network is most often performed by Session Border Controllers. Traditional physical SBCs invariably make use of specialized...Read more

Contact center solutions datasheet

Contact centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly...Read more

Latest jobs

Senior Administrative Assistant/ Office Manager

Responsibilities We are searching for an energetic Senior Administrative Assistant/Office Manager to provide a high level of support to our executive...Read more

Customer Support Engineers

Position Title: Customer Support Engineers Position Location Address:  201 Potrero Ave San Francisco, CA  94103 Position Description:...Read more

Installation Engineer Team Lead (Multiple Openings)

Position Title: Installation Engineer Team Lead (Multiple Openings) Position Location Address:  201 Potrero Ave San Francisco, CA  94103...Read more