We were impressed by ... MetaSwitch's exemplary support.
Preston Meyer, General Manager, New Knoxville Telephone
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Many MetaSwitch customers point to the quality and responsiveness
of the customer support they receive as being one of the company's key differentiating
values. Our global support organization builds on the experience and reputation
we have gained over two decades working with the world's most demanding customers
including carriers such as BT, France Telecom, SBC and Verizon.
Our approach to support is that, just like development, it requires
first-rate engineers with detailed knowledge and problem-solving ability. In fact,
many of our engineers move between the development and support teams, which ensures that
- the support team benefits from a full flow of knowledge
from the engineering side
- the engineers developing the product have an understanding
for real world customer support and deployment issues.
A superb support team
Donny Smith, CEO, Jaguar Communications
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MetaSwitch provides support from its offices
in North America and Europe, with engineers frequently also working on-site. Several
levels of support levels are available, including 24x7. In addition, the support team
offers a comprehensive selection of professional services
and training courses.
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MetaSwitch is a registered trademark of Data Connection.
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