Carrier Support
We were impressed by ... Metaswitch's exemplary support."
– PRESTON MEYER
General Manager
New Knoxville Telephone
A superb support team."
– DONNY SMITH
CEO
Jaguar Communications
Many Metaswitch carrier customers point to the quality and responsiveness
of the customer support they receive as being one of the company's key differentiating
values. Our global support organization builds on the experience and reputation
we have gained over two decades working with the world's most demanding customers
including carriers such as AT&T and British Telecom.
Our approach to support is that, just like development, it requires
first-rate engineers with detailed knowledge and problem-solving ability. In fact,
many of our engineers move between the development and support teams, which ensures that
- the support team benefits from a full flow of knowledge
from the engineering side
- the engineers developing the product have an understanding
for real world customer support and deployment issues.
Metaswitch provides support from its local offices
in the Europe, North America, South America and Asia/Pacific regions, with engineers frequently
also working on-site. Several levels of support levels are available, including 24x7.
In addition, the support team offers a comprehensive selection of
professional services
and training courses.