Metaswitch

Metaswitch Cloud Contact Center Empowers Service Provider Brand and Business Intelligence

Metaswitch | Mar 23, 2017 8:16:47 AM

Press Releases Cloud Contact Center UC (Unified Communications)

New features bring significant business benefits to service providers and their enterprise customers

LOS ALTOS, Calif. – March 23, 2017 – Cloud native communications software leader Metaswitch today announced several enhancements to its Cloud Contact Center (powered by Telax™) offering, including industry-first, out-of-the-box white label capabilities that enable service providers to construct custom, trusted brand experiences for their customers. Additional enhancements include real-time business intelligence metrics, multi-location management and an enhanced UI for increased ease-of-use.  

“These new enhancements to Cloud Contact Center improve our visibility, broaden our reach, enhance the trust that customers place in us and increase stickiness of our offerings. All of this makes the platform more strategic for us by allowing us to generate new revenues and develop new partnerships, improving our market position,” said Ryan Yakos, vice-president of business development for Metaswitch customer AccessOne. “Metaswitch Cloud Contact Center is also a strong complement to our Metaswitch Hosted UC and SIP Trunking business services.”

Metaswitch Cloud Contact Center enables providers to offer the highest voice quality and reliability to its business customers’ help desk, customer service, sales and billing departments while keeping their own capital expenses and support costs low. It provides advanced capabilities such as intelligent skill-based routing, multi-channel support and workforce management, giving customers the tools they need to run and manage their contact centers effectively to improve customer interactions.

New features include:

  • White-label branding capabilities -- Metaswitch’s provider-focused solution enables service provider branding right out-of-the-box, with no additional fees or special training required.
  • Real-time Business Intelligence – Provides interactive and intuitive visualization of real-time data.
  • Multi-Location Agent – Compiles call statistics on a queue-by-queue basis and across multiple locations. Perfect for the demanding needs of verticals such as retail, healthcare and banking, it also enables central administration of location-specific scheduling, routing, and dashboards.
  • Enhanced UI - User interface enhancements provides clearer visibility into user activity and resource utilization.

“Metaswitch understands the value of the brands that our service provider customers have worked so hard to build, said Chris Carabello, senior director of product marketing for Metaswitch. By providing them with a solution custom-built for service providers with comprehensive brand insertion capabilities, and best-in-class business intelligence, they have greater opportunity to differentiate themselves in the multi-billion dollar cloud contact center market.”

 

Read More

Metaswitch Accession Continues Its Ascent, Further Enhancing UC&C Scalability, Cost Efficiency and User Experience

Metaswitch | Mar 23, 2017 5:00:00 AM

Press Releases UC (Unified Communications) scalability

Webinar hosting, new room size options and COTS audio/video deployment widen the market
for leading Unified Communications and Collaboration (UC&C) platform

Read More

What's your 20?

Metaswitch | Mar 9, 2017 12:00:00 PM

NFV (Network Functions Virtualization) Mobile World Congress cloud native 5G

By 2020, a new era of dynamic and responsive mobile networks will emerge, and Metaswitch is leading the drive. At Mobile World Congress 2017, Martin Lund, CEO of Metaswitch, talked to Light Reading about NFV done wrong, NFV done right and the path to 5G.

Read More

Metaswitch Road to 5G Runs Right Through Barcelona

Metaswitch | Feb 22, 2017 5:00:00 AM

Press Releases VoLTE Mobile World Congress Voice over Wi-Fi (VoWiFi) cloud native Converged Network Message Store (CNMS)

Cloud-native communications software leader continues to accelerate mobile momentum and innovation at Mobile World Congress 2017

Read More

Ice Wireless Selects Metaswitch for Virtualized VoLTE Deployment

Metaswitch | Feb 22, 2017 5:00:00 AM

Press Releases virtualization VoLTE cloud native

Network transformation helping to close the digital divide, bringing high speed coverage and high quality voice services to Arctic regions of northern Canada

Read More

Metaswitch Introduces Converged Network Message Store (CNMS) As A Platform For Delivering An Integrated Voice, Data And Video Messaging Experience Across All Devices

Metaswitch | Feb 22, 2017 5:00:00 AM

Press Releases cloud native Converged Network Message Store (CNMS)

Highly scalable, cloud native software enables operators to unify message threads and surpass
the OTT user experience

Read More

Metaswitch Acquires OpenCloud to Further Accelerate Mobile Virtualization

Metaswitch | Feb 15, 2017 4:57:00 AM

Press Releases VoLTE cloud native

Cloud native communications software leader adds open mobile TAS and service creation environment; offers complete, virtualized mobile solutions for 3G, 4G LTE and beyond

Read More

Metaswitch Robocall Blocking Service Continues to Expand Footprint and Functionality

Metaswitch | Dec 15, 2016 5:00:00 AM

Press Releases Fixed-Line Transformation security Consumer communications Robocall Blocking Service privacy

Service proving popular with communication service providers and consumers. Capabilities expand to support any Class-5 switching infrastructure.

Read More

2degrees to Realize Full Promise of NFV with Metaswitch’s Uniquely Cloud Native Virtual IMS Solution

Metaswitch | Dec 13, 2016 5:00:00 AM

SBC (Session Border Controller) Perimeta Press Releases IMS (IP Multimedia Subsystem) Clearwater Core

New Zealand’s fastest growing telco cites Metaswitch’s pioneering technology, speed, NFV deployment experience and advanced mobile solutions as basis for selection

Read More

Citizens Fiber Selects Metaswitch for Strategic Network Transformation

Metaswitch | Dec 1, 2016 6:00:00 AM

SBC (Session Border Controller) Press Releases UC (Unified Communications) Business communications VNF

Full-service telecommunications provider will reduce costs and speed innovation with comprehensive communications software portfolio

Read More