Line Systems Completes Hosted PBX Offering with Telax Hosted Call Center Integration

Telax provides additional features to Line Systems’ already diverse catalog of offerings

 

Metaswitch Forum 2011, Las Vegas, NV, October 3, 2011 - Line Systems (LSI), a leader in data and voice solutions and a Metaswitch customer, announced today a partnership with Telax Hosted Call Center, a leading contact center solution provider. The partnership will enable LSI to integrate Telax’s hosted contact center solution into their hosted PBX solution.

“Line Systems identified a gap in their offering and filled it,” said Telax founder and President, Mario Perez. “Their dedication to providing their customers the latest in hosted contact center solutions is clear and we are very pleased to be adding another Metaswitch partner to our community.”

LSI offers solutions in both data and voice, as well as advanced networking solutions such as VPN and MPLS.  With Telax Hosted Call Center, LSI is able to immediately improve their hosted PBX solution capabilities with the addition of multi-skill queues and enhanced reporting, two emerging necessities in contact center technology. 

“LSI views this partnership as a competitive advantage given Telax’s prominent position in the ACD marketplace,” confirmed Warren Reyburn vice president of Operations at Line Systems Inc. “It is a well-established, robust solution that addresses a wide range of customer needs, from a small office scenario to multi-location call center environment.  The reporting functionality, features and usability differentiate this solution from anything currently available.”

“Our partnership with Telax provides Metaswitch customers like LSI with the opportunity to increase their revenues and profit margins with new services, without incurring upfront costs ” said Ken Cavanaugh, director of business development for Metaswitch. “Telax continues to demonstrate its leadership in the hosted Contact Center marketplace.”

The functionality delivered by Telax Hosted Call Center will be immediately available to all LSI customers interested in creating greater efficiency within their business or contact center.

About Telax Hosted Call Center

Telax Hosted Call Center is the only Metaswitch certified cloud-based contact center solution that enables service providers to generate new revenue from a market with forecasted annual growth of 63%, without any startup costs.  Telax partners with Metaswitch customers including Globalive Communications, Line Systems, ThinkTel and others to provide their end-users with an easy-to-use multi-channel ACD, IVR, call recording and live monitoring solutions for client care and service desks, without capital expenditures and all for a low monthly subscription.  For more information, visit http://www.telax.com/metaswitch. For the latest Telax news, visit http://www.telax.com/category/news. For more information, visit http://www.telax.com.

About Line Systems Inc. (LSI)

LSI is a leader in providing full-service dial tone, long distance, DSL and Internet services to small-and medium-sized businesses, as well as, Fortune 500 Companies. Established in 1999, following the passing of the Federal Telecommunications Act of 1996, LSI has been at the forefront in delivering competitive telecommunication products and services in Pennsylvania, New Jersey, New York, Maryland and Delaware.

About Metaswitch Forum 2011

Now in its eighth year, the Metaswitch Forum is firmly established as a premier event for service providers that are embracing the move to all-IP networking and services. With more than 200 service providers attending from around the world, Metaswitch customers and prospects value the opportunity to talk technology, analyze trends, share marketing ideas and explore solutions at our Mosaic partner expo.   This year’s event looks closely at the impact of customer mobility and the migration to ever more intelligent endpoints interacting with a cloud service core.  Featuring customer, celebrity and executive keynote speakers, specialized tracks and continuous networking opportunities, Forum 2011 runs from October 3-6 at the Bellagio Resort and Casino, Las Vegas.  For more information, visit http://www.metaswitchforum.com/.  Or #mforum2011.