MetaSwitch Unveils Significant Product Enhancements at MetaSwitch Forum 2009

MetaSwitch Version 7.0 product release introduces over 100 new features

 

MetaSwitch Forum 2009, Las Vegas, NV: April 8, 2009. MetaSwitch, the leader in reliable, high-quality carrier IP communications solutions, today announced a jackpot of new features and products for the MetaSwitch product line-up, thereby furthering the company's commitment to providing innovative telecommunications services to its customers. MetaSwitch unveiled the capabilities, part of its Version 7.0 release, this week at the 6th annual MetaSwitch Forum 2009 being held at the Mandalay Bay Resort and Casino in Las Vegas.

The newly announced product offerings enable service providers to quickly and effectively deploy new and advanced services, to generate additional revenue as well as improve communications for their subscribers. Here are just five highlights, from the 100+ enhancements included in this release:

  • MetaSphere Easy Attendant - Specifically tailored to the needs of small businesses, MetaSphere Easy Attendant offers an automated receptionist with exceptional ease of use and administration. Fully integrated with MetaSwitch's CommPortal Web user interface, Easy Attendant allows callers to listen to recorded messages and transfer to specific departments or individuals, including the ability to dial by extension and transfer directly to a voicemail account to leave a message.
  • CommPortal Phone Applications - MetaSwitch's hosted IP PBX features and enhanced applications are now available on Aastra's SIP telephones, enabling carriers to offer an integrated suite of applications directly to the screens of their customers' IP phones. These new XML applications allow subscribers to access advanced functions quickly and easily, without having to open a web browser or even turn on their PC. The new features include: Message List, Network Contacts, Network Call Lists, Hot Desking and Service Provisioning.
  • CommPortal Widgets - Widgets allow carriers to embed some of the most valuable communication features right in the subscriber's homepage or desktop. Access to CommPortal features is seamlessly integrated, enhancing the subscriber experience. Initially, four environments are supported: iGoogle homepage, Windows Vista Sidebar, Google Desktop and the Mac OS X Dashboard. CommPortal Widgets provide the most commonly-used features, including message lists, recent call lists, click-to dial, and a quick-launch button. Unlike many widgets and gadgets seen today, which are often described as "proof of concept", "beta", or "prototype", CommPortal Widgets are fully system tested, supported by MetaSwitch, and easily brandable, ready for carrier deployment.
  • Enhanced Emergency Standalone (ESA) - The ESA capability in MetaSwitch's MG Series media gateways supports highly resilient distributed network architectures by allowing a level of subscriber service to be maintained even after catastrophic events such as high-level network failure or the destruction of a central office. The ESA capability already protects subscribers connected via GR-303 digital loop carriers and MGCP access gateways, enabling them to make and receive local calls or calls over any kind of TDM trunk even when the MG Series gateway is unable to contact its controlling Call Agent. From V7.0, SIP subscribers, and subscribers connected to H.248 gateways, can now also make and receive calls, including emergency calls, while the Call Agent is uncontactable, making full ESA capabilities available across all major legacy and next generation access protocols.
  • MetaView CSR - MetaView CSR provides carriers' customer service representatives (CSRs) with a simple, web-based interface to subscriber records and diagnostics without requiring the installation of any software on their PCs. Dedicated specifically to a carrier's CSR, it allows for a quick and efficient response to the most common customer inquiries and requests from any Web browser. In addition, its flexible architecture, built on MetaSwitch's CommPortal Web 2.0 platform, can be easily extended or integrated with other Web-based operational support systems.

"MetaSwitch has always maintained a high level of commitment to quality engineering standards in order to continually deliver products and services that improve network reliability and streamline network management, as well as to provide carriers with powerful new applications that are easy to sell and deliver to subscribers," said John Lazar, CEO for MetaSwitch. "We are proud to be the partner that our customers rely on to ensure a network they can trust."

Many of the new features released in Version 7.0 are being demonstrated today at booth 221 at the MetaSwitch Forum Expo 2009. For more information, please visit http://www.metaswitch.com/products.

About MetaSwitch

MetaSwitch is a leading provider of carrier systems and software solutions that are powering the migration of communications networks to open, packet-based architectures. Hundreds of network operators worldwide depend on its Carrier Division for reliable, scalable session control, media gateway and application/feature server solutions to enable compelling revenue-generating services. Its Network Protocols Division, marketed under the Data Connection brand (www.dataconnection.com), develops high performance, portable software components that are integrated into the products of the world's leading communications equipment manufacturers. For more information, please visit www.metaswitch.com.