Wireless Voicemail Evolution
Overview
Voicemail is an essential service for mobile voice users. Enabling callers to leave voice messages provides a means of contact when cell phones are turned off or out of coverage, and drives airtime minutes of use for calls back to message depositors.
Legacy voicemail systems are often costly to maintain, difficult to scale, and lack the ability to evolve to support next-generation capabilities such as unified mailboxes, Web Services APIs and wideband voice. Metaswitch’s Voicemail Evolution solution for wireless service providers addresses all of those issues.
MetaSphere Voicemail is based on a proven SIP application server architecture which uses commercial off-the-shelf hardware and scales to many tens of millions of users. It may be deployed directly connected to IMS core networks, SIP-based VoIP backbone networks or to circuit-switched networks, using the MG3510 Universal Media Gateway.
With many millions of mailboxes deployed, Metaswitch is the premier supplier of next-generation voicemail systems.
Features And Benefits
- Future-proof SIP application server architecture based on commercial off-the-shelf hardware offers investment protection with exceptional scalability and cost-effectiveness
- The ability to create unified mailboxes that receive messages for both the mobile phone and one or more land lines, greatly simplifying life for subscribers who otherwise have to access multiple different voicemail systems
- CommPortal Mobile Voicemail offers subscribers a visual interface to their voicemail or unified mailbox on selected phone types such as BlackBerry
- CommPortal Voicemail Widget provides subscribers with alternative ways to access their voicemail via their iGoogle home page, or other Widget environments such as Vista Sidebar or Mac Dashboard
- Subscribers can forward messages to one or more email accounts, enabling them to receive their messages via a PC immediately after deposit wherever they may be located
- Option to integrate with third-party speech-to-text transcription services, enabling service providers to offer this highly-valued add-on feature to voicemail
Solution Elements
The Metaswitch solution for Wireless Voicemail Evolution is based on the following elements:
- MetaSphere, configured with Voicemail, Session Control and Gateway Control
- One or more Universal Media Gateways, which may be MG2510 or MG3510 systems, and which provide TDM trunk connectivity to the wireless circuit-switched network
- MetaView, configured with Service Assurance Server
- Professional services and automated tools to help ease the migration of subscriber account data and mailbox content from legacy voicemail systems to MetaSphere
The basic Wireless Voicemail Evolution solution may be enhanced with the addition of the following options:
- CommPortal, which provides mobile voicemail subscribers with a visual user interface for access to voicemail and mailbox settings via a Web page, a Web Widget or a mobile phone application
- CommPortal Mobile Voicemail applications, which may be installed by subscribers on selected smartphone models to provide a visual user interface to voicemail