News and blogs

Topic: White papers

Get to know Cloud Contact Centers with our new series of white papers
For businesses today, improving customer satisfaction and experience has become essential, and most businesses, regardless of size, need contact ...
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Why Sprint Selected Metaswitch
One of the original driving forces for network operators’ Network Functions Virtualization (NFV) initiative was their desire to open the telecom ...
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Telenor Proof of Concept Evaluates Containers in the Mobile Core
Metaswitch recently participated in a Proof of Concept (PoC) at Telenor Research along with several partners to evaluate virtualization and ...
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How to Deliver Telco-Grade Services from the Cloud
CTO Martin Taylor has written a new white paper that aims to answer one of the biggest questions about network functions virtualization (NFV): how ...
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Are You Ready for NFV?
When it comes to network functions virtualization (NFV) and software defined networking (SDN), it is no longer a question of “if,” but rather “how” ...
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How to Improve Your Call Center
It’s probably safe to say we’ve all had a bad experience with call center technology at some time during our consumer lives. Whether it’s a call to ...
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Everything You Always Wanted to Know About NFV
When a new technology comes along that is as revolutionary and complex as network functions virtualization (NFV), it’s helpful to go back to basics ...
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The Future of Collaboration is in the Cloud
These are exciting times for business communications. Cloud technologies and changes in the workplace are creating new ways for businesses and ...
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Cloud UC and Contact Centers Spur Service Provider Growth
There was a time when only the largest enterprises had the IT and networking resources to support Unified Communications (UC) systems and customer ...
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Now You See It, Now You Don’t
When it comes to monitoring communications network traffic, “now you see it, now you don’t” is the last phrase any network operator wants to hear. ...
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How SMBs Really Feel About UC
The market for IP communications is an incredibly dynamic one. New products to improve worker connectivity and productivity continue to emerge, ...
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