Careers for Experienced Professionals

Metaswitch creates the next generation of solutions deployed by communications companies throughout the world, by building cloud native, highly scalable, reliable products delivering voice, messaging, data and more.

If you have experience in software development, we want to hear from you. Beyond software development, we regularly hire experienced professionals for a variety of roles, so please take a look at our latest opportunities and subscribe to receive notifications of new opportunities.

 

Graduate Customer Care Engineer, Belfast (uk)

Topics

 At Metaswitch, as one of the world leaders in unified communications, we develop software products and solutions that underpin the service platforms of today and tomorrow.  Our cloud-native virtual network functions are designed from the ground up to run on commodity hardware in private, public and hybrid clouds. This software powers the voice, data and unified communications services of fixed, mobile and converged operators worldwide.

The role:

Joining us as a graduate in our Customer Care team you will work as a Customer Care Engineer and enjoy a varied role taking on a wide range of tasks.

As a Customer Care Engineer, You will:

  • Deployment, integration and acceptance testing of Metaswitch’s products in customers’ fixed line and mobile voice networks
  • Assisting customers with maintenance activities, such as upgrades
  • Commissioning of virtualisation / cloud infrastructure onto which Metaswitch VNFs are deployed.
  • Assisting customers with maintenance activities, such as upgrades
  • Responding to critical incidents to ensure rapid restoration of service
  • Resolving defects or configuration issues found in Metaswitch and partner equipment and software

To be successful You’ll have:

  • A recognized degree in a Telecoms, IT, Computer Science, or Networking-related subject
  • An aptitude for understanding and solving complex problems
  • The ability and the desire to quickly and self-sufficiently acquire new technical knowledge
  • Excellent communication and interpersonal skills.

 So, if you are a Graduate looking for a Technical role in Customer Care and and a desire to join an established organisation, who are shaping the way we communicate in the future, we would love to hear from you. 

To say thank You You’ll receive:

Competitive salary, flexible working, private medical cover, non-contributory pension plan, plus many more.

Please follow the CV Upload link to apply…

CV UPLOAD


Metaswitch is an equal opportunities employer

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