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Metaswitch creates the next generation of solutions deployed by communications companies throughout the world, by building cloud native, highly scalable, reliable products delivering voice, messaging, data and more.

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Resident Professional Services Engineer, US

Topics

Metaswitch is now looking to recruit a Professional Services engineer in Dallas dedicated to working with a Tier 1 Service Provider, working primarily with the Service Provider’s Maintenance Engineering lab.

Responsibilities

After an initial training and ramp-up period, successful candidates will become a full part of the Metaswitch Professional Services team delivering into a Tier1 Service Provider, with responsibilities including the following.

As an on-site Metaswitch Professional Services Engineer:

  • Overall ensuring project success and customer satisfaction in order to drive business growth and renewal
  • Understand their role in achieving commercial and financial objectives in the account, and identify and address or raise related risks.
  • Acting as on-site single point of contact, liaising between the Service Provider and Metaswitch internal resources.
  • Monitor quality metrics for deployed product to ensure deployment achieves customer quality targets
  • Support pre-sales processes providing Professional Services input to help Account Managers win new business
  • Ensuring that issues found are tracked and driving them to resolution.

Providing the following specific technical services within the current project:

  • Assistance with installation and configuration of Metaswitch solutions in the Service Provider’s lab
  • Validation of methods of procedure.
  • Assistance with system level analysis of defects, focussing on the APIs, features and function of Metaswitch provided components.
  • Transfer of skills required to operate components of Metaswitch solutions and validation of provided designs in lab environment.

 

Qualifications/experience

You have

  • a high degree of commercial acumen, able to support the Program Manager and Account Manager in achieving bookings and revenue objectives.
  • a bachelor’s degree, preferably in a science, business or telecommunications discipline.
  • at least 5 years’ experience working in the Telecoms industry supporting Tier 1 carriers and preferably experience of deploying into Tier 1 Service Providers
  • an aptitude for understanding and solving complex problems
  • energy, enthusiasm, versatility and creativity
  • excellent communication and interpersonal skills
  • strong operational and project management background – ability to contribute to and drive large complex projects to completion
  • ability to build and maintain strong relationships within Tier 1 service provides and with a focus on customer and business success.

 

Experience in the following areas and technologies is highly desirable.

  • Deployment of virtual network functions in OpenStack including use of HEAT templates.
  • Linux enterprise operating systems such as Red Hat.
  • Cloud and container environments such as Kubernetes.
  • SIP telephony architecture and protocols.
  • IPv4/v6 networking, DNS, switching and routing.
  • Public key cryptography, certificates and TLS transport security.
  • Tier 1 OSS/BSS integration including experience with protocols such as SNMP and RADIUS.

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