Careers for Experienced Professionals

Metaswitch creates the next generation of solutions deployed by communications companies throughout the world, by building cloud native, highly scalable, reliable products delivering voice, messaging, data and more.

If you have experience in software development, we want to hear from you. Beyond software development, we regularly hire experienced professionals for a variety of roles, so please take a look at our latest opportunities and subscribe to receive notifications of new opportunities.


Resident Professional Services Engineer, US


Metaswitch is now looking to recruit a Professional Services engineer in Dallas dedicated to working with a Tier 1 Service Provider, working primarily with the Service Provider’s Maintenance Engineering lab.


After an initial training and ramp-up period, successful candidates will become a full part of the Metaswitch Professional Services team delivering into a Tier1 Service Provider, with responsibilities including the following.

As an on-site Metaswitch Professional Services Engineer:

  • Overall ensuring project success and customer satisfaction in order to drive business growth and renewal
  • Understand their role in achieving commercial and financial objectives in the account, and identify and address or raise related risks.
  • Acting as on-site single point of contact, liaising between the Service Provider and Metaswitch internal resources.
  • Monitor quality metrics for deployed product to ensure deployment achieves customer quality targets
  • Support pre-sales processes providing Professional Services input to help Account Managers win new business
  • Ensuring that issues found are tracked and driving them to resolution.

Providing the following specific technical services within the current project:

  • Assistance with installation and configuration of Metaswitch solutions in the Service Provider’s lab
  • Validation of methods of procedure.
  • Assistance with system level analysis of defects, focussing on the APIs, features and function of Metaswitch provided components.
  • Transfer of skills required to operate components of Metaswitch solutions and validation of provided designs in lab environment.



You have

  • a high degree of commercial acumen, able to support the Program Manager and Account Manager in achieving bookings and revenue objectives.
  • a bachelor’s degree, preferably in a science, business or telecommunications discipline.
  • at least 5 years’ experience working in the Telecoms industry supporting Tier 1 carriers and preferably experience of deploying into Tier 1 Service Providers
  • an aptitude for understanding and solving complex problems
  • energy, enthusiasm, versatility and creativity
  • excellent communication and interpersonal skills
  • strong operational and project management background – ability to contribute to and drive large complex projects to completion
  • ability to build and maintain strong relationships within Tier 1 service provides and with a focus on customer and business success.


Experience in the following areas and technologies is highly desirable.

  • Deployment of virtual network functions in OpenStack including use of HEAT templates.
  • Linux enterprise operating systems such as Red Hat.
  • Cloud and container environments such as Kubernetes.
  • SIP telephony architecture and protocols.
  • IPv4/v6 networking, DNS, switching and routing.
  • Public key cryptography, certificates and TLS transport security.
  • Tier 1 OSS/BSS integration including experience with protocols such as SNMP and RADIUS.


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