Strategic Service Provider Resident Engineer, US

Topics

The Professional Services Team

The Professional Services team is a vital part of the overall Metaswitch organisation.  The team has played a key role in the successful deployment of Metaswitch equipment to provide next generation voice services in over 700 carriers’ networks worldwide.  Our customers have consistently reported the exceptional quality of Metaswitch’s professional services engineers as one of our key differentiators.

Your team will comprise of

  • industry veterans with a vast range of experience deploying our technology
  • engineers that previously worked in the product development team and in many cases wrote the software that they are now deploying.

The Professional Services team works closely with our customer base to assist them with design, implementation and troubleshooting of deployments involving a wide range of Metaswitch and partner products. 

Metaswitch is now looking to recruit a Professional Services engineer in Schaumburg, Illinois dedicated to working with a Strategic Service Provider, working primarily with the Service Provider’s Operations and Test Labs.

Responsibilities

After an initial training and ramp-up period, successful candidates will become a full part of the Metaswitch Professional Services team delivering into a Strategic Service Provider, with responsibilities including the following.

As an on-site Metaswitch Professional Services Engineer:

  • Overall ensuring project success and customer satisfaction in order to drive business growth and renewal
  • Understand their role in achieving commercial and financial objectives in the account and identify and address or raise related risks.
  • Acting as on-site single point of contact, liaising between the Service Provider and Metaswitch internal resources.
  • Perform troubleshooting of complex scenarios in the SIP-based voice network
  • Perform troubleshooting of complex scenarios in hardware-based and virtualized network environments
  • Perform lab testing and fix validation in support of the production deployment
  • Support pre-sales processes providing Professional Services input to help Account Managers win new business
  • Ensuring that issues found are tracked and driving them to resolution.

Providing the following specific technical services within the current project

  • Assistance with installation and configuration of Metaswitch solutions in the Service Provider’s lab
  • Perform troubleshooting of complex scenarios in the SIP-based voice network
  • Perform troubleshooting of complex scenarios in hardware-based and virtualized network environments
  • Perform lab testing and fix validation in support of the production deployment
  • Assistance with system level analysis of defects, focussing on the APIs, features and function of Metaswitch provided components, including SIP based telecommunications and media functions.
  • Transfer of skills required to operate components of Metaswitch solutions and validation of provided designs in lab environment.

 

Qualifications/experience

For this position, we need someone who has

  • a high degree of commercial acumen, able to support the Program Manager and Account Manager in achieving bookings and revenue objectives.
  • at least 5 years’ experience working in the Telecoms industry supporting Strategic carriers and preferably experience of deploying into Strategic Service Providers
  • an aptitude for understanding and solving complex problems
  • energy, enthusiasm, versatility and creativity
  • excellent communication and interpersonal skills
  • strong operational and project management background – ability to contribute to and drive large complex projects to completion
  • ability to build and maintain strong relationships within Strategic service provides and with a focus on customer and business success.

Experience in the following areas and technologies is highly desirable.

  • Deploying and operating SIP-based voice networks, including SIP telephony architecture and protocols.
  • Linux enterprise operating systems such as Red Hat.
  • IPv4/v6 networking, DNS, switching and routing, including use of common troubleshooting tools
  • Strategic OSS/BSS integration including experience with protocols such as SNMP and RADIUS.

Application and Selection

Recruitment at Metaswitch is designed to be thorough and tough, yet informative and friendly. 

To apply for this position, please submit a comprehensive resume to our email address careers@metaswitch.com. If you have any further questions or queries, please contact Colleen at the same email address.

We look forward to hearing from you.

Metaswitch is an equal opportunities employer.

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