Careers for Experienced Professionals

Metaswitch creates the next generation of solutions deployed by communications companies throughout the world, by building cloud native, highly scalable, reliable products delivering voice, messaging, data and more.

If you have experience in software development, we want to hear from you. Beyond software development, we regularly hire experienced professionals for a variety of roles, so please take a look at our latest opportunities and subscribe to receive notifications of new opportunities.

 

Technical Support Engineer, Mexico

Topics

The Opportunity

Metaswitch is the world’s leading cloud native communications software company, constructively disrupting the way in which service providers innovate, build and scale their communication services. Our award-winning solutions power the networks for over 1,000 service provider and mobile operators.

 

Roles and responsibilities

Successful candidates will work with customers as Customer Care Engineers on a wide range of tasks, mentored by more experienced engineers.

Customer Care Engineering involves:

  • Responding to critical incidents to ensure rapid restoration of service
  • Resolving defects or configuration issues found in Metaswitch and partner equipment and software
  • Assisting customers with maintenance activities, such as upgrades
  • Working with customers to ensure the successful operation and high availability of voice services.

 

Qualifications/experience

  • An exceptional academic record, including a recognized degree in a Telecoms, IT, Computer Science, or Networking-related subject, with a CGPA equivalent of 3.5 or above
  • 1-3 years of professional experience working with IP or voice technologies and Unix-based operating systems, preferably in a customer-facing role
  • An aptitude for understanding and solving complex technical problems
  • The ability and the desire to quickly and self-sufficiently acquire new technical knowledge
  • Excellent communication and interpersonal skills, including fluency in English
  • Energy, enthusiasm, versatility and creativity.

 

Package

We offer a highly competitive package that will reflect the experience of the individual.

  • Salaries are reviewed regularly on the basis of performance; we believe that we are one of the few companies who really do pay employees in accordance with their contribution. 
  • All of our employees receive a comprehensive benefits package, as you would expect from a modern, well-managed organisation.
  • The company operates an employee share plan which enables all our people to benefit from the increased value of the company.

We offer the opportunity to do an interesting and demanding job in a well-managed and very successful company. Despite being established for 30 years, we are a dynamic and fast growing organization with an outstanding record of getting the best out of people – which is why our staff retention is exceptionally high.

 

Application and Selection

Recruitment at Metaswitch is designed to be thorough and tough, yet informative and friendly.

To apply for this position, please submit a comprehensive resume (including all academic grades) to careers@metaswitch.com.

We look forward to hearing from you.

 

CV UPLOAD

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