Delivering a Better User Experience for Mobile UC

Focus Group Findings on Keys to Success for Service Providers

Businesses of all sizes are embracing collaboration platforms to keep employees productive, especially as the workforce becomes more distributed. UCaaS is wellsuited to address those needs, and a key success driver for service providers will be the ability to support smart phones, as they have become integral for everyday workflows.

Based on an independent study by J Arnold & Associates, this report summarizes findings about the role mobile devices play for workers, how service providers need to consider these when developing their value proposition for their customers, and the importance of user experience when using collaboration applications on mobile devices. This study included a focus group who evaluated three mobile UCaaS Platforms revealing what constitutes a good user experience and established Metaswitch MaX UC solution as superior to two other leading mobile UCaaS offerings.

The study was based on a series of four focus groups totalling 20 business workers who had both familiarity and interest in using collaboration applications on their mobile devices for work.