Frost and Sullivan Hosted IP telephony and UCaaS Award White Paper

The global hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is maturing as businesses of all sizes and industry sectors increasingly move their communications and collaboration solutions to the cloud. An abundance of service provider solutions tailored for different business and end-user requirements, as well as growing customer awareness of the benefits of cloud communications, are driving accelerated hosted IP telephony and UCaaS adoption around the world. A global 2019 Frost & Sullivan survey of IT and telecom decision makers reveals that 40 percent of businesses using enterprise IP telephony have already moved part or all of their solutions to the cloud and another 46 percent plan to do so in the next two years.

A long-standing provider of communications technology solutions for telecom service providers, Metaswitch recently enhanced its extensive portfolio with advanced mobility functionality with the objective to address growing demand for convenient access to business communications and collaboration tools on mobile devices. Under the new MaX brand and the multi-purpose MaX platform, Metaswitch offers solutions tailored for different customer segments, as follows: MaX One for individual users, MaX Family for families, MaX Micro for small teams and micro-businesses, and MaX UC for SMBs and enterprises. The Max family of products stands out among competitor solutions with its significant potential to impact the industry and create new growth opportunities for both Metaswitch and its service provider customers.