---
title: Metaswitch White Papers | Contact center
description: Contact center | Dive into the latest technology and business innovations
---

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# White Papers

## Topic: Contact center

[Cloud Contact Center: Increasing Profitability Through Improved Customer Service Traditionally, contact centers have been pure cost centers – a necessary expense on the balance sheet to maintain a post-purchase customer service ... Read More ](https://www.metaswitch.com/knowledge-center/white-papers/cloud-contact-center-increasing-profitability-through-improved-customer-service)

[Cloud Contact Center: Understanding the Total Cost of Ownership To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ... Read More ](https://www.metaswitch.com/knowledge-center/white-papers/cloud-contact-center-understanding-the-total-cost-of-ownership)

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