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Azure Communications Gateway
Mobile Control Point
Operator Connect using Perimeta SBC
Microsoft Teams Direct Routing
Operator Connect Accelerator
Products
Packet Core
Private 5G
Voice Core
MetaSphere CFS and EAS
Perimeta SBC
Clearwater Core IMS
MetaSphere QCall
Media Gateway
Unified Communications
MaX
Contact Center
Managed Services
Azure Communications Gateway
Mobile Control Point
Operator Connect Accelerator
Management
MetaView NMS
Azure Operator Insights
Knowledge Center
Case Studies
White Papers
Datasheets
Reference
About Us
Why Metaswitch?
Press Release Archive
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Experienced Roles
Student and Graduate Roles
Support
Contact Metaswitch
White Papers
Topic: Contact center
Cloud Contact Center: Get Social With Your Customers
It wasn’t long ago when the power of social media was often debated as more of a trend or phenomenon. But think of all the people you know who ...
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Cloud Contact Center: 3 tips for unlocking agent performance
Great customer experience has become a valuable differentiator in today’s increasingly competitive markets. The good news? Your contact center agents ...
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Cloud Contact Center: Increasing Profitability Through Improved Customer Service
Traditionally, contact centers have been pure cost centers – a necessary expense on the balance sheet to maintain a post-purchase customer service ...
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Cloud Contact Center: Understanding the Total Cost of Ownership
To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ...
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The Four Steps to Better Contact Centers
Customer experience is increasingly becoming a key differentiator due to increased competition and accelerated globalization. The technology you ...
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How hosted UC and cloud contact centers are driving service provider growth
In our hyper-competitive world where dial tone and broadband have become commodities, service providers need new ways of differentiating themselves. ...
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Wholesale vs CPE Call Center: total cost of ownership
Hosted contact center services delivered significantly lower TCO than comparable premise-based systems for all configurations analyzed for both a 5 ...
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