White Papers

Topic: Contact center

Cloud Contact Center: Get Social With Your Customers It wasn’t long ago when the power of social media was often debated as more of a trend or phenomenon. But think of all the people you know who ... Read More
Cloud Contact Center: 3 tips for unlocking agent performance Great customer experience has become a valuable differentiator in today’s increasingly competitive markets. The good news? Your contact center agents ... Read More
Cloud Contact Center: Increasing Profitability Through Improved Customer Service Traditionally, contact centers have been pure cost centers – a necessary expense on the balance sheet to maintain a post-purchase customer service ... Read More
Cloud Contact Center: Understanding the Total Cost of Ownership To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ... Read More
The Four Steps to Better Contact Centers Customer experience is increasingly becoming a key differentiator due to increased competition and accelerated globalization. The technology you ... Read More
How hosted UC and cloud contact centers are driving service provider growth In our hyper-competitive world where dial tone and broadband have become commodities, service providers need new ways of differentiating themselves. ... Read More
Wholesale vs CPE Call Center: total cost of ownership Hosted contact center services delivered significantly lower TCO than comparable premise-based systems for all configurations analyzed for both a 5 ... Read More
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