White Papers

Topic: Unified Communications (UC)

Frost & Sullivan: Shifting Market Dynamics in UC&C Require the Right Service Provider Partner Choosing the right solution to deliver reliable and compelling unified communications (UC) services to customers has always been a complex challenge ... Read More
Cloud Contact Center: Get Social With Your Customers It wasn’t long ago when the power of social media was often debated as more of a trend or phenomenon. But think of all the people you know who ... Read More
Cloud Contact Center: 3 tips for unlocking agent performance Great customer experience has become a valuable differ­entiator in today’s increasingly competitive markets. The good news? Your contact center ... Read More
Cloud Contact Center: Increasing Profitability Through Improved Customer Service Traditionally, contact centers have been pure cost centers – a necessary expense on the balance sheet to maintain a post-purchase customer service ... Read More
Cloud Contact Center: Understanding the Total Cost of Ownership To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ... Read More
Mobility: The Next Frontier for Unified Communications white paper Business and IT leaders understand that in the digital era, competitive advantage is not necessarily determined by the company with the lowest prices ... Read More
Cloud Comms: The imperative for differentiation How to compete in a market that is maturing fast? The Cloud Comms market is maturing, and commoditisation is on the horizon – how can providers ... Read More
Group Collaboration, Communication and Multi-Persona Services The mass-adoption of mobile as the primary means of business communications has created challenges for both users and businesses. Many independent ... Read More
Top 5 Challenges in Modernizing Unified Communications and Collaboration The business meeting is not what it used to be. The scene of a group of company executives sitting around a table in a conference room while munching ... Read More
The Four Steps to Better Contact Centers Customer experience is increasingly becoming a key differentiator due to increased competition and accelerated globalization. The technology you ... Read More
How hosted UC and cloud contact centers are driving service provider growth In our hyper-competitive world where dial tone and broadband have become commodities, service providers need new ways of differentiating themselves. ... Read More
The Future of Collaboration By using a cloud model for unified communications and collaboration, organizations can significantly lower costs, reduce complexity, and improve ... Read More
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