---
title: Metaswitch White Papers | Unified Communications (UC)
description: Unified Communications (UC) | Dive into the latest technology and business innovations
---

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# White Papers

## Topic: Unified Communications (UC)

[Cloud Contact Center: Increasing Profitability Through Improved Customer Service Traditionally, contact centers have been pure cost centers – a necessary expense on the balance sheet to maintain a post-purchase customer service ... Read More ](https://www.metaswitch.com/knowledge-center/white-papers/cloud-contact-center-increasing-profitability-through-improved-customer-service)

[Cloud Contact Center: Understanding the Total Cost of Ownership To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ... Read More ](https://www.metaswitch.com/knowledge-center/white-papers/cloud-contact-center-understanding-the-total-cost-of-ownership)

[Mobility: The Next Frontier for Unified Communications white paper Business and IT leaders understand that in the digital era, competitive advantage is not necessarily determined by the company with the lowest prices ... Read More ](https://www.metaswitch.com/knowledge-center/white-papers/mobility-the-next-frontier-in-unified-communications-white-paper)

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