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Managed Service for Teams Calling
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Operator Connect using Perimeta SBC
Microsoft Teams Direct Routing
Operator Connect Accelerator
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Voice Core
MetaSphere CFS and EAS
Perimeta SBC
Clearwater Core IMS
Rhino TAS for Mobile
MetaSphere QCall
Universal Media Gateway
Unified Communications
MaX
Cloud Contact Center
Managed Services
Managed Service for Teams Calling
Mobile Control Point
Operator Connect Accelerator
Management
MetaView NMS
ServiceIQ
Services
Customer Care
Migration
Training
MarketVisions
Knowledge Center
Case Studies
White Papers
Datasheets
Reference
About Us
Why Metaswitch?
Press Releases
Diversity
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Contact Metaswitch
White Papers
Topic: Unified Communications (UC)
Frost & Sullivan: Shifting Market Dynamics in UC&C Require the Right Service Provider Partner
Choosing the right solution to deliver reliable and compelling unified communications (UC) services to customers has always been a complex challenge ...
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Cloud Contact Center: Get Social With Your Customers
It wasn’t long ago when the power of social media was often debated as more of a trend or phenomenon. But think of all the people you know who ...
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Cloud Contact Center: 3 tips for unlocking agent performance
Great customer experience has become a valuable differentiator in today’s increasingly competitive markets. The good news? Your contact center ...
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Cloud Contact Center: Increasing Profitability Through Improved Customer Service
Traditionally, contact centers have been pure cost centers – a necessary expense on the balance sheet to maintain a post-purchase customer service ...
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Cloud Contact Center: Understanding the Total Cost of Ownership
To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ...
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Mobility: The Next Frontier for Unified Communications white paper
Business and IT leaders understand that in the digital era, competitive advantage is not necessarily determined by the company with the lowest prices ...
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Cloud Comms: The imperative for differentiation
How to compete in a market that is maturing fast? The Cloud Comms market is maturing, and commoditisation is on the horizon – how can providers ...
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Group Collaboration, Communication and Multi-Persona Services
The mass-adoption of mobile as the primary means of business communications has created challenges for both users and businesses. Many independent ...
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Top 5 Challenges in Modernizing Unified Communications and Collaboration
The business meeting is not what it used to be. The scene of a group of company executives sitting around a table in a conference room while munching ...
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The Four Steps to Better Contact Centers
Customer experience is increasingly becoming a key differentiator due to increased competition and accelerated globalization. The technology you ...
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How hosted UC and cloud contact centers are driving service provider growth
In our hyper-competitive world where dial tone and broadband have become commodities, service providers need new ways of differentiating themselves. ...
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The Future of Collaboration
By using a cloud model for unified communications and collaboration, organizations can significantly lower costs, reduce complexity, and improve ...
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