White Papers

Cloud Contact Center: Get Social With Your Customers It wasn’t long ago when the power of social media was often debated as more of a trend or phenomenon. But think of all the people you know who ... Read More
Cloud Contact Center: 3 tips for unlocking agent performance Great customer experience has become a valuable differ­entiator in today’s increasingly competitive markets. The good news? Your contact center ... Read More
Cloud Contact Center: Increasing Profitability Through Improved Customer Service Traditionally, contact centers have been pure cost centers – a necessary expense on the balance sheet to maintain a post-purchase customer service ... Read More
Cloud Contact Center: Understanding the Total Cost of Ownership To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ... Read More
Mobility: The Next Frontier for Unified Communications white paper Business and IT leaders understand that in the digital era, competitive advantage is not necessarily determined by the company with the lowest prices ... Read More
Cloud Comms: The imperative for differentiation How to compete in a market that is maturing fast? The Cloud Comms market is maturing, and commoditisation is on the horizon – how can providers ... Read More
Virtualization and Containerization of the Mobile Network A joint white paper by Metaswitch Networks and Telenor Group As LTE and VoLTE are becoming mainstream, the industry is turning to meet the new ... Read More
Group Collaboration, Communication and Multi-Persona Services The mass-adoption of mobile as the primary means of business communications has created challenges for both users and businesses. Many independent ... Read More
Cloud Native VNF Operation Automation We’ve been helping network operators to realize the benefits of Network Functions Virtualisation since the very beginnings of the NFV movement, and ... Read More
Simplified VoLTE Roaming - From Dream to Reality Voice over LTE (VoLTE) is one of the most significant evolutions to have hit the voice world in many years, finally migrating one of the last ... Read More
Top 5 Challenges in Modernizing Unified Communications and Collaboration The business meeting is not what it used to be. The scene of a group of company executives sitting around a table in a conference room while munching ... Read More
The Internet of Talk - The Future of Voice Communications Telephony is the lifeblood of the telecom industry. But that blood has been getting thinner in recent years, as alternative modes of communication, ... Read More
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