White Papers

Frost and Sullivan Hosted IP telephony and UCaaS Award White Paper The global hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is maturing as businesses of all sizes and ... Read More
Delivering a Better User Experience for Mobile UC Focus Group Findings on Keys to Success for Service Providers Businesses of all sizes are embracing collaboration platforms to keep employees ... Read More
J Arnold and Associates Mobile UX Focus Group Report J Arnold and Associates Mobile UX Focus Group Report Delivering a Better User Experience for Mobile Collaboration: Focus Group Findings on Keys to ... Read More
Cloud Native Network Functions Not only does the industry broadly agree on the reasons for the failure of NFV to date, it also agrees about the right way forward. This is to build ... Read More
The Cloud Native Telco The ultimate promise of NFV will only be realized with new network function software systems that are designed from the ground up to exploit the ... Read More
Intel Solution Brief: Lighting Up the 5G Core With the promise of high-bandwidth, low-latency connectivity for both fixed and mobile endpoints, ubiquitous 5G coverage will fundamentally change ... Read More
Frost & Sullivan: Shifting Market Dynamics in UC&C Require the Right Service Provider Partner Choosing the right solution to deliver reliable and compelling unified communications (UC) services to customers has always been a complex challenge ... Read More
Start Your Automation Journey in the Core Network Network Functions Virtualization (NFV) was born out of economic necessity. Communication Service Providers (CSPs) needed a radically different way to ... Read More
Cloud Contact Center: Get Social With Your Customers It wasn’t long ago when the power of social media was often debated as more of a trend or phenomenon. But think of all the people you know who ... Read More
Cloud Contact Center: 3 tips for unlocking agent performance Great customer experience has become a valuable differ­entiator in today’s increasingly competitive markets. The good news? Your contact center ... Read More
Cloud Contact Center: Increasing Profitability Through Improved Customer Service Traditionally, contact centers have been pure cost centers – a necessary expense on the balance sheet to maintain a post-purchase customer service ... Read More
Cloud Contact Center: Understanding the Total Cost of Ownership To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ... Read More
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