Resource Center

Cloud Native VNF Operation Automation

NFV (Network Functions Virtualization) White papers OAM (Operations, Administration and Maintenance) cloud native automation

We’ve been helping network operators to realize the benefits of Network Functions Virtualisation since the very beginnings of the NFV movement, and one message that we hear over and over is that improved operational efficiency is the number one motivation for embarking on the transformation to a virtualised network.

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What are Microservices?

DevOps cloud native microservices

Microservices are small, reusable software components that are developed and deployed independently but interwork and operate in unison to form a complete application. Architecting an application using microservices methodologies is a modern alternative to creating a monolithic piece of code to deliver an application.

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Cloud Contact Center: Platinum Package Overview datasheet

Datasheets Contact center Cloud Contact Center

Increase revenues and build better customer relationships with our powerful, full-featured and complete end-to-end Cloud Contact Center solution.

Our Cloud Contact Center leverages the “software as a service” (SaaS) model to deliver a customizable and easy to use call center solution. You will have all the advanced communication tools at your ngertips that will help you in enhancing your customer experience and delivering outstanding support.

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Cloud Contact Center: Gold Package Overview datasheet

Datasheets Contact center Cloud Contact Center

Increase revenues and build better customer relationships with our powerful, full-featured and complete end-to-end Cloud Contact Center solution.

Our Cloud Contact Center leverages the “software as a service” (SaaS) model to deliver a customizable and easy to use call center solution. You will have all the advanced communication tools at your ngertips that will help you in enhancing your customer experience and delivering outstanding support.

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What is Network Function Disaggregation (NFD)?

Layer 3 Layer 2 Protocol Stacks Network Functions Disaggregation (NFD)

Network Function Disaggregation (NFD) defines the evolution of switching and routing appliances from proprietary, closed hardware and software sourced from a single vendor, towards totally decoupled, open components which are combined to form a complete switching and routing device.

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What are Cloud Native applications?

Cloud cloud native

Cloud Native applications are built without employing a monolithic software codebase and are designed to operate in Cloud compute environments without heavyweight abstraction layers or services. Built in a modular manner and operating independently but on a common host and cloud operating system, Cloud Native applications leverage cloud compute frameworks and infrastructures, which themselves comprise multiple, distinct, lightweight common services. With minimal overheads, Cloud Native applications are flexible and highly efficient.

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What is Voice Interconnect?

Interconnect VoLTE

Voice interconnect is the generic name given to the act of handing-off circuit switch TDM or packet switched IP (VoIP) voice calls directly between fixed line or mobile network operators (private peering) or by way of a 3rd party intermediary service provider (public peering).

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What is a mobile telephony application server (mobile TAS) / MMTel-AS?

Application server VoLTE Mobile Infrastructure Voice over Wi-Fi (VoWiFi) Rhino TAS MMTel-AS

A mobile telephony application server (mobile TAS), sometimes known as an MMTel-AS, is a component used in the core network of a mobile network operator to provide telephony applications and additional multimedia functions to mobile devices.

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What is Mobile Unified Communications (Mobile UC)?

VoLTE mobile applications Mobile Infrastructure MetaSphere MTAS Mobile UC

Mobile Unified Communications (Mobile UC) is a solution which enables mobile network operators (MNOs) to provide a highly contextual and immersive telephony service that improves a user’s productivity and their ability to stay connected. Mobile UC features extend the value of an MNO’s mobile offering, increasing customer satisfaction and therefore retention.   

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What is a Converged Network Message Store (CNMS)?

VoLTE Mobile Infrastructure Converged Network Message Store (CNMS)

A Converged Network Message Store (CNMS) provides highly scalable device and service agnostic access plus elastic cloud storage of voicemail, text and video messages. A CNMS allows communications service providers and network operators to deliver a common repository for back-up and restoring end user devices, regardless of their operating system or manufacturer.

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What is a Session Border Controller (SBC)?

SBC (Session Border Controller) IMS (IP Multimedia Subsystem) VoLTE Mobile Infrastructure

A Session Border Controller (SBC) is a network function which secures voice over IP (VoIP) infrastructures while providing interworking between incompatible signaling messages and media flows (sessions) from end devices or application servers. SBCs are employed in Enterprise infrastructures or any carrier network delivering commercial residential, business, fixed-line or mobile VoIP services. They are typically deployed at both the network edge and at carrier interconnects, the demarcation points (borders) between their users and other service providers.  

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What is a telephony application server (TAS)?

Application server MetaSphere MTAS Rhino TAS

A telephony application server (TAS), sometimes known in a telephony context only as an application server (AS), is a component used in the core network of a telecom network operator to provide telephony applications and additional multimedia functions.

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What is the IP Multimedia Subsystem (IMS)?

IMS (IP Multimedia Subsystem) Clearwater Core VoLTE Mobile Infrastructure

The IP Multimedia Subsystem (IMS) is a reference architecture defined by the 3rd Generation Partnership Project (3GPP) for delivering communication services built on the Internet Protocol (IP). Along with providing a framework for evolving from classic circuit switch (CS) to packet switch (PS) telephony, IMS is lauded for its openness and well defined hierarchical structure.

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What is Voice over Wi-Fi (VoWiFi)?

IMS (IP Multimedia Subsystem) VoLTE Mobile Infrastructure Voice over Wi-Fi (VoWiFi) Rhino TAS

Voice over Wi-Fi (VoWiFi) is a term typically employed to describe the delivery of commercial telephony services using Voice over IP (VoIP) technologies from mobile devices connected across Wi-Fi. This is typically counter to alternatives, predominantly Voice over LTE (VoLTE), in which a mobile network operator’s (MNO’s) licensed spectrum (i.e. 4G LTE) is used to carry packetized voice. Broadly speaking, VoWiFi terminology is assigned to all core IMS services accessed from unlicensed spectrum and across untrusted access infrastructures, such as public Wi-Fi access points. VoWiFi is used synonymously to describe the GSMAs permanent reference document IR.51: IMS Profile for Voice, Video and SMS over untrusted Wi-Fi access.

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What is a softswitch?

Softswitch Integrated Softswitch

A softswitch is a component used in the core network of a telecom network operator to provide call control and signalling as well as processing of media streams.

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What is a media gateway?

Media gateways Universal Media Gateway

A media gateway is a device used in the core network of a telecom network operator to provide transformation and interworking between media streams that use different network standards, communication protocols, codecs and physical connections, so that phone calls work properly between networks using different technologies. 

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What is IP network transformation?

IMS (IP Multimedia Subsystem) Class 5 switch replacement network transformation

IP network transformation is the process of modernizing the core network of a telecom network operator, to transition the network from voice calls over TDM signalling on circuit-switched infrastructure to VoIP calls over SIP signalling on a packet-switched infrastructure.

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What is VoLTE Roaming, Peering and Interconnect?

IMS (IP Multimedia Subsystem) VoLTE IMS

Voice over LTE (VoLTE) Roaming provides the ability to extend IP Multimedia Subsystem (IMS) applications outside of a user’s serving area. Voice over LTE (VoLTE) Peering and Interconnect defines how two different network operators interwork in order to deliver end-to-end IMS services.

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What is SIP trunking?

SIP trunking Business communications

SIP trunking is a service offered by network operators that provides enterprises with VoIP communications over a broadband connection to an on-premises PBX IP interface, all-IP PBX or IAD.

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What is a Cloud Contact Center?

Contact center Cloud Contact Center Business communications

A Cloud Contact Center is a comprehensive suite of tools, applications and cloud-hosted services for contact centers in large organizations that require multiple communications channels (including phone calls and messaging), sophisticated call routing, agent management and analytics.

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What is hosted unified communications and collaboration (UC&C)?

UC (Unified Communications) Business communications Collaboration

Hosted unified communications and collaboration (UC&C) is an integrated suite of applications and services designed to meet the communications needs of small, medium and large enterprises by connecting together every major communications channel in one secure and easy-to-use system.

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What is Voice over LTE (VoLTE)?

IMS (IP Multimedia Subsystem) VoLTE Mobile Infrastructure Rhino TAS

Outlined in GSMA standards, Voice over Long Term Evolution (Voice over LTE or VoLTE) is the practice of packetizing voice over the Internet Protocol (VoIP) and transporting both the signaling and media components over a 4G LTE packet switched (PS) data path. This is in contrast to delivering voice using circuit switch (CS) methodologies, which requires 4G handsets to employ a secondary 3G radio and network operators to continue supporting this inefficient access infrastructure and licensed spectrum.

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What is Network Functions Virtualization (NFV)?

NFV (Network Functions Virtualization) cloud native

Network Functions Virtualization (NFV) is the concept of developing and deploying independent network components as pure software elements running in standardized virtualized network infrastructure. Whether chained together to form complete services or operating autonomously, these components should be automatically instantiated, scaled-out and killed as required. Read More

The steps to Mobile UC

UC (Unified Communications) mobile applications Business communications Mobile UC

Today’s always-on business workforce is struggling to collaborate effectively with customers and colleagues while managing their work/life balance. Meanwhile, employers face the challenge of enabling mobile employees with productivity tools that compare with OTT alternatives but which are also cost-effective and comply with strict enterprise IT policies. With Mobile UC, Metaswitch has the perfect solution.

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The steps to VoLTE and VoWiFi

VoLTE Mobile Infrastructure Voice over Wi-Fi (VoWiFi)

Although the benefits of Voice over Wi-Fi are well known, making the first step towards the widescale deployment of packet voice technologies has proven to be problematic. Complexity, feature parity and cost have all diminished the fervor around early propositoons and now the reality of also requiring VoWiFi for offoad and coverage purposes is further stifling progress. Only Metaswitch has the complete solution.

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