Customer Care

We have built a strong reputation for exceptional customer care by working with some of the world’s most demanding customers

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    Net Promoter® score of 57

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    Four out of five customers say we provide better care than ANY other vendor

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    24x7 availability to support critical carrier networks

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    Global reach for customers all over the world

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    Our team includes real software engineers and industry veterans


  • Support Community offers technical reference library and discussion boards

Why use Metaswitch’s Customer Care service?

We want our Customer Care to be the very best you experience.

  • No bureaucracy, just a direct line to get help fast.
  • No anonymous call centers, just real people who are happy to work with you.
  • No unqualified staff, just trained engineers with the power to find solutions to your problems.

Get help from the people who made the product

Our Customer Care engineers include many of the people who develop our products as well as veterans of the telecommunications industry. In fact, we regularly move people between the development team and the Customer Care team so that

  • our Customer Care engineers know our products inside-out
  • our developers understand our customers and how our products work in the real world.

This helps us to constantly improve the quality of our products and the Customer Care that follows them, which means our customers are less likely to encounter a problem in the first place.

24x7 availability and global reach

Our Customer Care engineers are available 24x7 and support live network deployments from local offices all over the world, and can work on-site with our customers.

We provide local Customer Care in

  • Europe
  • North America
  • Central and South America
  • Asia / Pacific

Contact our Customer Care team

Contact Us