Group Communications and Collaboration

Mobile-native experience for small businesses, teams and families

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    Shared business identity when communicating with customers

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    Business Feed dashboard with group chat and presence

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    Multi-persona, multi-device service for voice and SMS

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    Network intelligence for automated identity management

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    Network voice provides superior voice quality

  • Native dialer integration and Android and iOS support


A cloud native, carrier-grade mobile group communications solution that enables mobile network operators to blend the native dialer of the smartphone with network-based voice and messaging services, multiple personas, group communications and collaboration features, and simple options for users to manage and control the experience.

Group communications and collaboration features, including the innovative Business Feed, enable small businesses and teams to be more productive and offer better customer service.

  • Native dialer experience
  • Multi-device support for voice and SMS
  • Cross-platform: consistent UX on Android and iOS
  • Bring Your Own Device (BYOD)
  • Call join / call transfer
  • Business Feed dashboard of team activities
  • Team call routing
  • Rebrandable mobile app
  • Exposes group policy APIs for integration with third-party applications
  • Supports existing authentication, billing, interconnect, mobility, emergency and regulatory requirements
  • Multiple lines or identities for voice and SMS
  • Network-based intelligence automates the handling of multiple identities
  • Network voice support
  • Incoming call management
  • Shared business identity for all users in a team
  • Group chat, presence, and location sharing
  • Team admin and policy controlled from the mobile device
  • Cloud native VNFs
  • Compatible with VoLTE and 2G/3G networks

Download our white paper "The application of cloud native design principles to network functions virtualization".

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Why use Metaswitch’s Group Communication and Collaboration solution?

Over 90% of global businesses employ fewer than 10 employees. These smaller businesses might have only one physical location, but often have workers who are mobile: connecting from home, “on the road” or at a client’s office; and these mobile workers struggle to communicate effectively with colleagues and customers. Meanwhile, in larger businesses, there are often small teams that want to enhance communication and collaboration between team members from their mobile devices.

Our solution is easily deployed in mobile networks and enables mobile operators to grow revenue and compete with over-the-top (OTT) messaging, voice and UC apps with high-quality, contextual and immersive communications services, maximizing the mobile user experience.

  • Support the underserved Small Business / Teams markets
  • Target the “mobile native” millennial generation
  • Provide innovative, revenue-generating services
  • Compete effectively with over-the-top (OTT) apps and services, with superior UX and QoS
  • Extend the network operator’s brand on to mobile devices
  • Works with any mobile network, so there is no barrier to deployment
  • Our cloud native software is robust, scalable and flexible
Mobile network operators are looking for new and innovative solutions that meet the growing needs of the cord-cutting family, multiple-mobile carrying individuals and small businesses … and service innovations that deliver returns on their IMS and VoLTE investments. With MaX by Metaswitch, you not only have a next-gen consumer and business experience, but more importantly, you also have a carrier service positioned for toe-to-toe competition against the growing raft of over-the-top (OTT) services knocking at every user’s front door.

Bill Haskins, UC Analyst, Wainhouse Research

Bill Haskins
UC Analyst, Wainhouse Research

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