Group Communications and Collaboration

Network voice, automated identity management, and group communications and collaboration for small businesses and teams

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    Multi-persona, multi-device service for voice and messaging

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    Network intelligence for automated identity management

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    Network voice provides superior voice quality

  • Native dialer integration on Android and iOS

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    Shared business identity when communicating with customers

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    Business Feed dashboard with group chat and presence


MaX Micro is a cloud native, carrier-grade mobile group communications solution that enables mobile network operators to blend the native dialer of the smartphone with network-based voice and messaging services, multiple personas, group communications and collaboration features tailored to small, mobile teams, and simple options for users to set-up, manage and control the experience.

A group communications and collaboration Business Feed, enables small businesses and teams to be more productive and deliver better customer service.

  • Native dialer user experience
  • Multi-device support for voice and SMS
  • Cross-platform: consistent UX on Android and iOS
  • Support for users on any wireless network
  • Multiple lines or identities for voice and messaging
  • Network-based intelligence automates the handling of multiple identities
  • Network voice support
  • Incoming call management
  • Call join / call transfer / conferencing
  • Shared business identity for all users in a team
  • Business Feed dashboard of team activities
  • Group chat, presence, and location sharing
  • Team call routing
  • Team admin and policy controlled from the mobile device
  • Brandable mobile app
  • Cloud native VNFs
  • Integration with third-party applications such as chatbots
  • Exposes group policy APIs for integration
  • Supports existing authentication, billing, interconnect, mobility, emergency and regulatory requirements

Download our white paper "Group Collaboration, Communication and Multi-Persona Services".

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Why use Metaswitch’s Group Communication and Collaboration solution?

Over 90% of global businesses employ fewer than 10 employees. These smaller businesses might have only one physical location, but often have workers who are mobile: connecting from home, “on the road” or at a client’s office; and these mobile workers struggle to communicate effectively with colleagues and customers.

Our solution is easily deployed in mobile networks and enables mobile operators to grow revenue and compete with over-the-top (OTT) messaging, voice and UC apps with high-quality, contextual and immersive communications services, maximizing the mobile user experience.

  • Support the underserved Gig-economy and Small Business markets
  • Provide innovative, revenue-generating services
  • Provide innovative, revenue-generating services
  • Compete effectively with over-the-top (OTT) apps and services, with superior UX and QoS
  • Extend your brand on to mobile devices
  • Works with any mobile network, so there is no barrier to deployment
  • Built on robust, scalable and flexible cloud native software
Mobile network operators are looking for new and innovative solutions that meet the growing needs of the cord-cutting family, multiple-mobile carrying individuals and small businesses … and service innovations that deliver returns on their IMS and VoLTE investments. With MaX by Metaswitch, you not only have a next-gen consumer and business experience, but more importantly, you also have a carrier service positioned for toe-to-toe competition against the growing raft of over-the-top (OTT) services knocking at every user’s front door.

Bill Haskins, UC Analyst, Wainhouse Research

Bill Haskins
UC Analyst, Wainhouse Research
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