Resource Center

Access One builds better business communications with Metaswitch

Case studies Business communications Access One

After initially reselling Hosted PBX services, Access One selected Metaswitch Networks to supply a broad range of business communications services. Metaswitch has proven to be a strong partner as it has provided technical and marketing support to quickly help Access One achieve superior profitability and a platform from which it delivers the quality of experience its clients have come to expect.

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Telstra interconnect case study

Case studies Network interconnect

After a comprehensive evaluation and a rigorous proof of concept study, Telstra Global Enterprise and Services (GES) – the Telstra business unit that provides telecommunications services and solutions to carriers and multinational enterprises globally – selected Metaswitch as the common platform for its Telstra Wholesale Interconnect Network.

Metaswitch equipment is now deployed in GES’s four global Points-of-Presence (PoPs) in Hong Kong, London, Newark and Sydney, and anchored by a Metaswitch softswitch in London. The deployments were accomplished via a simultaneous worldwide flash cut driven in part by real estate lease termination concerns.

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Business VoIP broadband test tool

Analytics VoIP (Voice over Internet Protocol) Service Assurance Server Network management Business communications

One of the challenges of delivering Business VoIP, especially for when deploying in an OTT (Over-The-Top) environment, is assessing whether a business’s local network and WAN connection is adequate to support a proposed service with a high quality-of-experience.

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“Telco-grade” in the cloud: deploying reliable VoIP in NFV environments

VoIP (Voice over Internet Protocol) NFV (Network Functions Virtualization) Cloud White papers Consumer communications high availability (HA)

Network operators want to take advantage of the flexibility, cost savings and increased agility that Network Functions Virtualization (NFV) offers them. However, they still need to provide traditional “telco-grade” services, including offering their end-users SLAs of five-nines availability or higher with strict call cutoff targets. Providing telco-grade services in the cloud presents a technical challenge but is achievable.

In this white paper, we examine the issues involved and show how network operators can achieve these goals. 

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Virtualized PoPs: From Concept to Reality

SBC (Session Border Controller) Perimeta virtualization White papers Network interconnect

Wholesale carriers are now under constant pressure to reduce cost, improve quality, flexibility, efficiency and global reach, all this while increasing speed of innovation. Not a small order. Virtualization and automation are two of the tools that are now available to carriers to enable a complete shift in their network deployment and operation, which should enable them to better compete with the new breed of telecom service providers.

This white paper provides the background on those technology and business changes and offers an insight into why wholesale carriers need to be reacting now to this latest opportunity before it becomes a threat to their livelihood.

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Session visibility in a virtualized world

NFV (Network Functions Virtualization) virtualization Service Assurance Server White papers

Network operators must be able to diagnose and troubleshoot problems as they arise in the network. When there are problems, they need to be able to get to the heart of them quickly and efficiently. They need to reliably determine its root cause and address it, fast. Every second of delay could be hundreds of annoyed customers or thousands of dollars of lost revenue as peers route their calls elsewhere, and perhaps don’t come back. As network operators leverage Network Functions Virtualization (NFV) and Software Defined Networking (SDN) to rapidly roll out new services, increase service flexibility, reduce capital and operational expenditures, and become more agile, Service Assurance (SA) has struggled to keep pace. Part of SA’s struggle stems from the challenge of maintaining continuous SIP session visibility both within a virtual infrastructure as well as across hybrid physical/virtual environments.

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Case study: ENA uses Metaswitch Perimeta to add network smarts for K-12 schools in U.S.

SBC (Session Border Controller) Perimeta Case studies

ENA (Education Networks of America®) is the nation’s leading provider of Infrastructure as a Service (IaaS) solutions to K-12 school systems and libraries, serving more than 5,000 sites across its nationwide network.

After rigorous testing and evaluation, ENA selected Metaswitch as the common platform for its Business Communications and Network Interconnect solution. The implementation of Metaswitch has resulted in a highly scalable and secure platform delivering a range of innovative communications solutions. This, coupled with Metaswitch’s management solution, allows ENA to fulfill its promise of delivering exceptional support.

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Case study: ENA Deploys Metaswitch to add network smarts for America's schools and libraries

SBC (Session Border Controller) Case studies Business communications

ENA (Education Networks of America®) is the nation’s leading provider of Infrastructure as a Service (IaaS) solutions to K-12 school systems and libraries, serving more than 5,000 sites across its nationwide network.

After rigorous testing and evaluation, ENA selected Metaswitch as the common platform for its Business Communications and Network Interconnect solution. The implementation of Metaswitch has resulted in a highly scalable and secure platform delivering a range of innovative communications solutions. This, coupled with Metaswitch’s management solution, allows ENA to fulfill its promise of delivering exceptional support.

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Jon Arnold's SMB VoIP 2015 white paper

VoIP (Voice over Internet Protocol) White papers Business communications

This white paper validates the opportunity for IP communications and guides service providers in approaching the small and midsized business (SMB) market. For service providers currently in-market or those looking to enter the market, the research shows there is sufficient interest to merit a strong push. Primary reasons revolve around: (a) a large market still using legacy systems; (b) a need to improve productivity and better integrate remote workforces; and (c) greater understanding of how cloud-based solutions can improve flexibility and reduce costs. Reinforcing that are customers that have already made the move to IP. These companies show overwhelming happiness with IP across several criteria, including cost, product performance, and functionality. Based on these and other factors, this analysis provides the basis for developing a winning value proposition to target the SMB market.

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MarketVisions Go-To-Market program with Eatel case study

Case studies Hosted PBX MarketVisions Go-to-market Business communications

As a long time Metaswitch customer, EATEL had the technical capabilities and product platform; however, Hosted PBX can be a complex solution to implement, with many customer touch points, internal handoffs, and potential system impacts. EATEL wanted an expert resource to help launch a Hosted PBX product quickly and efficiently.

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The Network Software Provider: A New Vendor Category

White papers Corporate NFV

Network operators that embrace NFV will make fundamental changes to their supply chains. To minimize hardware costs, network operators will want to purchase their generic NFV infrastructure from high-volume vendors of general-purpose hardware, vendors that, in general, have very little knowledge of specialized network functions such as provider edge routers or IP multimedia subsystems (IMS). To procure the software that will provide those specialized network functions, they will need to turn to vendors that combine an in-depth understanding of the network functions with the ability to implement them efficiently in software on generic hardware. This is the type of vendor that we refer to as a Network Software Provider.

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Session Border Controllers - The Crux of Network Security

SBC (Session Border Controller) NFV (Network Functions Virtualization) White papers security

The perimeter of your communications architecture is only as strong as its weakest link. Beyond the boundary of your managed infrastructure lie many threats to the continuity of your service offerings and to the integrity of your network. Perimeta is the first VNF (Virtualized Network Function) carrier-class Session Border Controller (SBC) proven to deliver the security performance demanded of new cloud environments, as well as large-scale real-time communications services, while providing a level of visibility before unseen by networks operators.

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Transform your network, transform your business

Network Transformation White papers Consumer communications

Metaswitch understand that there are no quick and easy one-size-fits-all answers to the challenges carriers face. However, we believe that the fixed-line network is a business asset that can be grown. The business case can be made, by revolutionizing business phone service, attracting and retaining residential subscribers through innovative service offerings, leveraging the broadband access revolution, and seeking out savings from power, property, interconnect, signalling and other operational costs.

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Project Calico overview

Project Calico White papers Cloud network virtualization

Project Calico is an open source software-based networking solution for cloud data centers that delivers a unique combination of scalability, simplicity and control. Unlike overlay-based solutions that force cloud application developers to wrestle with network-centric concepts such as L2 segments, subnets and virtual routers, Calico connects all kinds of cloud workloads, whether virtual machine, container or bare metal, directly to a scalable IP fabric that supports the expression of rich application-centric policies that provide outstanding security.

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Wholesale vs CPE Call Center: total cost of ownership

White papers Contact center Business communications

Hosted contact center services delivered significantly lower TCO than comparable premise-based systems for all configurations analyzed for both a 5 year and 10 year timeframe.

Additionally, the TCO analysis demonstrates that:

  • Cost savings with the hosted model increases with the size of the contact center organization, for all configurations analyzed
  • Cost savings with the hosted model increases as more contact center applications are delivered as a hosted service.
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Kahala Re-Invents Franchising case study

Case studies CommPortal MetaSphere Business communications

With over 5,000 quick service restaurant locations, featuring internationally recognized brands such as Cold Stone Creamery, Blimpie Subs and America’s Taco Shop, Kahala is one of the fastest growing franchising companies in the world. Dedicated to helping franchisees achieve all their entrepreneurial goals, Kahala turned to re-invent telecom, a leading provider of enhanced hosted telephony services that is built on Metaswitch, to help deliver a unique small business communications package.

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ZIP Telecom case study

SBC (Session Border Controller) Perimeta Case studies

ZIP Telecom’s network currently has four Metaswitch Perimeta SBCs, and the company is in the process of installing four more. ZIP Telecom handles 8,000 concurrent calls on its network and terminates tens of millions of calls per day.

“The pent-up demand for this kind of technology is unbelievable,” CEO Kevin Moniz says. “We’ve passed the early adopter stage for this kind of technology and are starting to move into mass consumption. The growth we’re expecting in the next two to three years is to grow to at least 50,000 concurrent calls.”

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Emergency Standalone (ESA) Proxy Datasheet

IMS (IP Multimedia Subsystem) Datasheets Application server AGCF MGCF Softswitch Media gateways

The Metaswitch ESA Proxy preserves voice calling capability and emergency service access in heterogeneous access networks connected to a SIP core.

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Consumer Communications overview datasheet

Datasheets VoLTE Consumer communications Voice over Wi-Fi (VoWiFi) Voice, video and messaging

End-user demands for communication services continue to rapidly evolve, creating enormous challenges for the network operator. The Metaswitch Consumer Communications solution allows operators to rise to these demands and take on the OTT app threat, at the same time as preparing a flexible infrastructure for tomorrow’s technologies.

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Network Interconnect overview datasheet

SBC (Session Border Controller) Datasheets Network interconnect

The Metaswitch Interconnect Solution allows you to meet all the challenges of interconnect in an architecture that is consistent with the standards for IPX and IMS. With a portfolio set to provide all the support needed to interconnect different networks, Metaswitch can design a standalone Interconnect Solution for you, or deploy specific components to enhance your existing network to add new features and to support new technologies. Metaswitch’s ground-breaking licensing model permits licenses to be transferred freely between platforms ensuring that not only do you get the most powerful solution on the market today, but that you’re also covered for tomorrow and beyond. All these benefits coalesce into allowing for a gradual migration from your existing equipment and simple scaling as your business grows.

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Cloud Network Virtualization overview datasheet

NFV (Network Functions Virtualization) Project Calico Datasheets Cloud network virtualization

From massively scalable elastic clouds to the Internet of Things, the new global network is making a fresh set of demands on data center and and internetworking infrastructures. Metaswitch's Cloud Network Virtualization solution encompasses a suite of atomized components, complete products and entire reference architectures that enable equipment providers, operators and enterprises to deliver evolutionary software defined networks (SDN) and dynamic compute environments supporting all manner of data processing and network functions virtualization (NFV).


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Perimeta SBC: Analyze datasheet

SBC (Session Border Controller) Analytics Perimeta Datasheets SIP trunking Network interconnect VoLTE Consumer communications Business communications Voice over Wi-Fi (VoWiFi)

Perimeta’s network analytics is a key differentiator when compared to other platforms. Its analytics are fundamentally different, because they tell you why things happen. As Perimeta’s analytics are built into the SBC, you have automatic access to all signaling, even within virtualized datacenters where there are no obvious wires for probes to tap into. The time to simplify network diagnostics and troubleshooting is now. You need network diagnostics and troubleshooting capable of operating in a NFV environment today, before the industry as a whole finishes its move towards pure software implementations of network functions.

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Perimeta SBC: Secure datasheet

SBC (Session Border Controller) Perimeta Datasheets SIP trunking Network interconnect VoLTE security Consumer communications Business communications Voice over Wi-Fi (VoWiFi)

SIP-based communications, and by default Port 5060, are increasingly becoming a target of mainstream attacks. With the advent of more advanced and sophisticated hacking techniques, coupled with the increase in VoIP traffic, ensuring the security of VoIP networks is emerging as a looming concern for Service Providers worldwide. This concern is intensified if the communications network is deployed in a virtual environment, as the security complexity is only further increased.

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Perimeta SBC: Virtualize datasheet

SBC (Session Border Controller) Perimeta NFV (Network Functions Virtualization) virtualization Datasheets Network interconnect VoLTE Consumer communications Business communications Voice over Wi-Fi (VoWiFi) Voice, video and messaging

Perimeta is the future-proof SBC of choice as it enables Service Providers to migrate from the current hardware intensive architecture to the new telco software architecture. At its heart, Perimeta running on virtualized platforms is the same Perimeta software that runs inside our ATCA appliances and on COTS servers. Metaswitch’s Perimeta is the industry’s most advanced SBC platform. It enables a step by step transition to virtualization, using COTS (Commercial Off The Shelf) server platforms (Dell, Cisco, HP, etc.) to start with, then migrates to virtualized Perimeta without MANO (Management and Orchestration), and finally upgrades to full blown cloud architecture with MANO.

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Media Resource Server datasheet

IMS (IP Multimedia Subsystem) MetaSphere Media resource server

Designed for scalability and resiliency, the MetaSphere Media Resource Server (MRS) has been purpose-built to deliver media resource functions for Metasphere telephony application server solutions.  Optimized for advanced NGN VoIP infrastructures, the MetaSphere MRS leverages the ubiquitous Session Initiation Protocol (SIP), combined with the powerful but efficient Media Server Markup Language (MSML) to deliver customizable, multi-service audio features.

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