Privacy Policy

We respect the privacy of every person who visits or registers with www.metaswitch.com or its subdomains including communities.metaswitch.com (the “Site”) and we are further committed to ensuring a safe online experience. We also respect the privacy of every person who uses the products and services that we make available from the Site or who engages with us to use the products or services that Metaswitch provides (be it through the Site or not) (our “Services”) or whose personal information we may process as a result of providing the Services to others or who applies to work at Metaswitch.

  • Purpose of this Policy

    This privacy notice (“Privacy Notice”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information. This Privacy Notice also sets out your rights in respect of our processing of your personal information.

    This Privacy Notice will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer and/or provide you with access to it.

    This Privacy Notice is intended to assist you in making informed decisions when using the Site and our Services and/or to understand how your personal information may be processed by us as a result of providing the Services to others or when you apply to work at Metaswitch. Please take a moment to read and understand it. Please note that when using the Site it should be read in conjunction with our Site’s Terms of Use.

    Please also note that this Privacy Notice only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.

  • Who are we and what do we do?

    The Site and our Services are operated by Metaswitch, (“we”, “us” or “our”).

    Metaswitch Networks Ltd is the data controller responsible for your personal information processed via the Site.

    Metaswitch Networks Ltd is a UK company with registered company number 01578918 and whose registered office is at 100 Church Street, Enfield, Middlesex, United Kingdom, EN2 6BQ.

  • How to contact us?

    If you have any questions about this Privacy Notice or want to exercise your rights set out in this Privacy Notice, please contact us by:

    • sending an e-mail to privacy@metaswitch.com; or
    • sending mail to: Attention Privacy Compliance Officer, 100 Church Street, Enfield, Middlesex, EN2 6BQ, United Kingdom
  • What personal information do we collect and how do we use it?

    Our primary goal in collecting personal information from you may be to: (i) verify your identity; (ii) help us deliver our Services; (iii) improve, develop and market new Services; (iv) carry out requests made by you on the Site or in relation to our Services; (v) investigate or settle inquiries or disputes; (vi) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vii) enforce our agreements with you; (viii) protect the rights, property or safety of us or third parties, including our other customers or subscribers and users of the Site or our Services; (ix) provide support for the provision of our Services; (x) recruitment purposes; and (xi) use as otherwise required or permitted by law.

    To undertake these goals we may process the following personal information:

    If you are a visitor to the Site:

    • Name and job title.
    • Contact information including email address.
    • Demographic information such as postcode, preferences and interests.
    • Other information relevant to provision of Services.

    If you are an individual customer or subscriber in receipt of our Services or prospective individual customer or subscriber:

    • Name and job title.
    • Contact information including email address.
    • Payment information.
    • Other information relevant to provision of Services, including subscriber data in diagnostic packages that you submit to us.
    • Information that you provide to us as part of our providing the Services to you which depends on the nature of your agreement with Metaswitch.
    • Information about your employment with our customer
    • Information that you voluntarily add to any profile, such as those maintained on Communities.
    • Information that you submit in any interactive portion of the website, including the discussion boards.

    Primarily Metaswitch is engaged by corporate customers (i.e. other corporate entities) and as such those customers are not data subjects. However as part of such instructions personal information about other persons may be provided to us (e.g. personal information relating, without limitation, to any of our corporate clients’ or prospective clients’ workers or subscribers.)

    If you are an individual whose personal information may be processed by us as a result of providing the Services to others (including individual clients and corporate clients) we will process a variety of different personal information depending on the Services provided in question.

    The following is a non-exhaustive list which is reflective of the varied nature of the personal information processed as part of a networking product development and distribution company.

    For instance, if we are providing technical support to a corporate customer for the benefit of a subscriber we may be provided with, and then process, personal information about that subscriber including but not limited to the subscriber’s name and contact details.

    We might also need to process personal information in relation to corporate customers’ workers who use a Metaswitch product in the course of their work for our corporate customer.

    If you are a potential recruit to a Metaswitch office:

    • Name and job title.
    • Contact information including email address.
    • Curriculum vitae, your education, employment history and similar matters and similar information that you may provide to us.
    • Other information relevant to potential recruitment to Metaswitch
    • For certain roles, information generated during a background check.

    In particular, we may use your personal information for the following purposes:

    Fulfilment of Services

    We collect and maintain personal information that you voluntarily submit to us during your use of the Site and/or our Services to enable us to perform the Services. Please note also that our Terms of Use also apply when we provide the Service.

    Who do we share your personal information with for this purpose?

    We may share personal information with a variety of the following categories of third parties as necessary when providing the Services, including:

    • Software developers who improve our products or fix software bugs
    • Support engineers who provide maintenance and support
    • IT staff who maintain our network infrastructure

    Please note this list is non-exhaustive and there may be other examples where we need to share with other parties in order to provide the Services as effectively as we can.

    What is our legal basis?

    It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you or it is in our legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that we provide the Services in the best way that we can.

    Customer services

    Our Site uses various user interfaces to allow you to request information about our Services: these include electronic enquiry forms, addresses to direct written inquiries to and telephone numbers that you may contact. In some portions of our site, there are interactive features such as discussion boards where you can communicate with other users and our staff. Contact information may be requested in each case, together with details of other personal information that is relevant to your Service enquiry. This information is used in order to enable us to respond to your requests.

    Who do we share your personal information with for this purpose?

    We do not share your personal information for this purpose.

    What is our legal basis?

    It is in our legitimate interest or a third party’s legitimate interest to use your personal information in such a way to ensure that we provide the very best client service we can to you or others.

    Your feedback about our Services

    From time to we will contact you to invite you to provide feedback about our Services in the form of online or postal. We use this information to help us improve the quality of service provided by our staff. We also use your feedback to monitor the quality of our Services.

    Who do we share your personal information with for these purposes?

    We use a third party service provider to assist us with client surveys and feedback requests.

    What is our legal basis?

    It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above.

    Business administration and legal compliance

    We use your personal information for the following business administration and legal compliance purposes:

    • to comply with our legal obligations(including Know Your Client, Anti-Money Laundering or Anti-Bribery, export compliance or similar obligations including but without limitation maintaining insurance);
    • to enforce our legal rights;
    • protect rights of third parties; and
    • in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

    Who do we share your personal information with for these purposes?

    We will share your personal information with professional advisers such as lawyers and accountants, governmental or regulatory authorities and/or third party services providers who assist us with performing these functions.

    What is our legal basis?

    Where we use your personal information in connection with a business transition, to enforce our legal rights, or to protect the rights of third parties it is in our or a third party’s legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us.

    Recruitment

    We use your personal information for the following recruitment purposes:

    • To assess your suitability for any position for which you may apply at Metaswitch including partner level positions, associate positions, training contract or summer placements and also any business support or services role whether such application has been received by us online, via email or by hard copy or in person application.
    • To review Metaswitch’s equal opportunity profile in accordance with applicable legislation, and Metaswitch does not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or any other basis covered by local legislation. All employment related decisions are made entirely on merit

    Who do we share your personal information with for these purposes?

    We will share your personal information with third party recruitment firms that you have worked with to contact us and, for certain roles, background check service providers.

    What is our legal basis?

    Where we use your personal information in connection with recruitment it will be in connection with us taking steps at your request to enter a contract we may have with you or it is in our legitimate interest to use personal information in such a way to ensure that we can make the best recruitment decisions for Metaswitch. We will not process any special data except where we are able to do so under applicable legislation or with your explicit consent.

    Client insight and analysis

    We analyse your contact details with other personal information that we observe about you from your interactions with our Site, our email communications to you and/or with our Services such as the Services you have viewed.

    Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the Site, or from your mobile. This includes the following:

    • an IP address to monitor Site traffic and volume;
    • a session ID to track usage statistics on our Site;
    • information regarding your personal or professional interests, demographics, buying habits, experiences with our products and contact preferences.

    Our web pages and e-mails contain “cookies” "web beacons" or “pixel tags.” (“Tags”). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page or opened an e-mail and collect other types of aggregate information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag.

    In some of our e-mail messages, we use a “click-through URL” linked to certain website administered by us or on our behalf.

    Please see our cookie policy for further information.

    By using this information, we are able to measure the effectiveness of our content and how visitors use our Site and our Services. This allows us to learn what pages of our Site are most attractive to our visitors, which parts of our Site are the most interesting and what kind of offers our registered users like to see.

    We also use this information for marketing purposes (see the marketing section below for further details).

    Who do we share your personal information with for these purposes?

    We share your personal information with a variety of third party service providers to assist us with client insight analytics. These providers include for example Google Analytics and HubSpot. Other providers are described in our Cookie Policy.

    What is our legal basis?

    Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

    Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other clients.

    Marketing communications

    We carry out the following marketing activities using your personal information:

    Email marketing

    We use information that we observe about you from your interactions with our Site, our email communications to you and/or with our Services (see the Client Insight and Analysis section above for more details of the information collected and how it is collected) and/or your email address, to send you marketing communications by email, where you have consented to receive such marketing communications, or where we have another lawful basis to do so.

    Who do we share your personal information with for these purposes?

    We share your personal information with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you.

    What is our legal basis?

    Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

    Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

    Online personalised advertising

    We use information that we observe about you from your interactions with our Site, our email communications to you and/or with Services (see the Client Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised online advertising.

    Who do we share your personal information with for these purposes?

    We share your personal information with a variety of third party service providers who assist us with our online personalised advertising campaigns. These providers are described in our Cookie Policy.

    What is our legal basis?

    Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

    Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

    Social media insight

    Where you are a registered user of Facebook, or of a Google service, we will use your email address in an encrypted format to enable Facebook and Google to find other registered users of their services that share similar interests to you based on:

    • information that we observe about you from your interactions with our Site, our email communications to you and/or Services (see the Client Insight and Analysis section above for more details of the information collected and how it is collected); and
    • the information Facebook and/or Google hold about you.

    We do this using Facebook Lookalike Audiences and/or Google Similar Audience respectively. Please note that such activity is subject to the privacy choices you have elected to make on such services.

    Who do we share your personal information with for these purposes?

    We share your email address with third party service providers who assist us with social media insight.

    Your encrypted email address is also shared by us or our third party marketing consultancies with Facebook and/or Google under the terms of their Facebook Client Audiences and/or Google Client Match respectively.

    What is our legal basis?

    Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

    Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

    Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes will be notified to you using your contact details.

  • How do we obtain your consent?

    Where our use of your personal information requires your consent, you can provide such consent:

    • at the time we collect your personal information following the instructions provided; or
    • by informing us by e-mail, post or phone using the contact details set out in this Privacy Notice.
  • Our use of cookies and similar technologies

    Our Site uses certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies.

  • Third Party contractors and other controllers

    As mentioned above, we may appoint sub-contractor data processors as required to deliver the Services, such as, without limitation, employees who work for our affiliated companies, leased engineers from specialized contracting agencies, employees of the manufacturer of products or services that we resell, who will process personal information on our behalf and at our direction. We conduct an appropriate level of due diligence and put in place necessary contractual documentation in relation to any sub-contractor to ensure that they process personal information appropriately and according to our legal and regulatory obligations.

    Further, we may appoint external data controllers in common where necessary to deliver the Services (for example, but without limitation, 3rd party software experts and other Metaswitch entities). When doing so we will comply with our legal and regulatory obligations in relation to the personal information including but without limitation where necessary putting appropriate safeguards in place to ensure any personal information is processed according to our legal and regulatory obligations.

  • Extra-EEA transfers

    If you are based within the EEA, please note that where necessary to deliver the Services we will transfer personal information to countries outside the EEA (including to Metaswitch’s US entities) and other Metaswitch entities via the Metaswitch Data Sharing Agreement which utilises model contracts as the extra-EEA transfer mechanism). When doing so we will comply with our legal and regulatory obligations in relation to the personal information including but without limitation having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information.

  • How long do we keep your personal information for?

    Regarding visitors to the Site, will retain relevant personal information for at least six years from the date of our last interaction with you and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world) (or for longer as we are required to do so according to our regulatory obligations or professional indemnity obligations).

    Regarding personal information we have processed as part of providing the Services to any client, we will retain relevant personal information for at least six years from the date of our last interaction with that client and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world) (or for longer as we are required to do so according to our regulatory obligations or professional indemnity obligations). We may then destroy such files without further notice or liability. If you request your files and documents we may charge you for the costs of copying a duplicate.