ETI Software Solutions Teams Up with Metaswitch to Deploy Visual Voicemail for Hotwire Communications

Powerful Visual Voicemail application integrates with Microsoft Mediaroom to bring telephone functionality to the TV screen


Metaswitch Forum 2012, Orlando, Fl, October 1, 2012 - Enhanced Telecommunications, Inc. (dba ETI Software Solutions, has leveraged its strong relationship with Metaswitch to deploy a powerful customer-facing application, Visual Voicemail, within Hotwire Communications, operating the Microsoft Mediaroom IPTV platform. ETI has been invited to present the Visual Voicemail solution at the Metaswitch Forum 2012 in Orlando on Wednesday, October 3 at 2 pm.

The Visual Voicemail application allows a subscriber to use the remote control to access voicemail on the TV screen.  Users can play and delete voicemails, and, if text transcription is available, view the entire text of the message on-screen while the audio plays. By using the remote control and the TV speakers, the Visual Voicemail solution essentially brings telephony applications to the TV set. 

“Visual Voicemail is one of a suite of subscriber-facing applications that ETI has developed with technology companies such as Metaswitch,” said Frank Gine, President of ETI Software Solutions. “These types of enhanced on-screen applications are a growing part of ETI’s product universe and proof that our company has moved beyond provisioning.”

The telephony suite includes On-Screen Caller ID, Caller ID History Log, Call Disposition functionality, and “Click to Call Back.” Subscribers interface with these applications via the TV screen and set-top box remote control. Notable features include an enhanced caller ID screen pop that not only delivers incoming call notifications to the TV screen in real time, but also allows the user to intercept the call using the TV remote control. The user can redirect the call to voicemail or a mobile device, or suspend caller ID interruptions during a program.

"We are committed to fully leveraging our IPTV platform, Microsoft Mediaroom, to deliver a world class, best-of-breed video experience for Hotwire's subscribers,” said Kristin Karp, President of Hotwire Communications. “ETI supports our goals because its products are market-ready. We can deliver robust subscriber applications quickly and maintain our competitive edge,” she said. “Hotwire will deploy the Visual Voicemail product to its customers in the first quarter of 2013."

“ETI already has a tight integration with Metaswitch solutions to provide touch-free flow-through provisioning and line management from billing,” said Ken Cavanaugh, Director of Business Development for Metaswitch. “By expanding our partnership with ETI to include our telephony suite of applications, we are improving the offer to both Hotwire Communications and our joint customers.”

About ETI Software Solutions

Since 1992, ETI Software Solutions has delivered billing and operational software solutions to telecommunications, broadband and satellite service providers worldwide. ETI's proven software products deliver rapid, comprehensive integration of back-office systems to Fiber-to-the-Home and IPTV technologies, providing instantaneous provisioning and billing of voice, video and data services. For more information, visit 

About Metaswitch Forum 2012

The annual Metaswitch forum brings together communication service providers, technology vendors and expert speakers from around the world.  Presenting leading products, best practices, and innovative thinking, Metaswitch and our Mosaic partners are once again hosting more than 200 network operators at the Rosen Shingle Creek Hotel, Orlando, FL, for in-depth discussions on customer premise, network infrastructure and cloud-based solutions.  This year’s event runs from October 1-4.  For more information, visit, search #MForum12 or follow @metaswitch.