With the advent of the always-on workforce and the proliferation of personal smartphones and tablets, mobile devices are increasingly becoming portable office extensions, enabling employees to keep in touch with colleagues and customers regardless of their location. Now network operators can solidify this relationship with Accession Communicator, a rich unified communications client designed for enterprises of all sizes.
Accession Communicator delivers a suite of functions that enable enterprise customers to extend a network operator’s critical business telephony services simultaneously to multiple endpoints including a user’s laptop, desktop, portable device or mobile handset. Accession Communicator enables these endpoints to present the same calling features, dial plans and outgoing caller ID of a user’s office phone, so it is ideal for both temporary and permanent remote workers, including those who are increasingly bringing their own devices into the workplace.
Whether moving around the office, working from home or on the road — using Wi-Fi, 3G/4G or wired connections — employees will always have access to the same telephony offerings, unified messaging and contacts database that they previously received only on their desktop and desk phone extension. Along with video calling, Accession Communicator enhances the user experience by providing instant messaging and presence integration with a centralized corporate contacts repository. Accession Communicator also enables visual voicemail plus granular pre-call and in-call management. Tightly integrated into the same user interface, the addition of Accession Meeting can enable network operators to extend cloud-based web and video collaboration services without additional infrastructure expenses.
Enabling unified communications, particularly over Wi-Fi and mobile endpoints, can present many challenges. A poor quality of experience can make a UC offering unappealing or outright unusable. From superior audio codecs with forward error correction to minimizing packet loss, Accession Communicator continually optimizes performance — even under the extreme lossy and low-signal strength conditions typical in congested Wi-Fi connections that are prone to interference.
Ultimately, the successful adoption of a unified communications application depends on the ease of deployment plus its flexibility and usability. From the initial download to exploiting its full range of call control and collaboration capabilities, Accession Communicator provides a superior quality of experience for all users, regardless of their technical abilities. Along with the option to rebrand Accession Communicator to a network operator’s specifications, Accession employs Metaswitch’s zero-touch dynamic distribution and auto-provisioning capabilities, including maintaining an up-to-date version on both the Apple App Store and the Android Google Play Store. In addition, MetaView Analytics for Accession Communicator extends unique proactive and reactive analysis capabilities to network managers, providing unprecedented visibility into this critical service offering.
The ability to use Accession seamlessly and intuitively, as they would any deeply embedded Apple application, is extremely beneficial. Metaswitch has taken full and early advantage of CallKit’s capabilities.