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Posted By Jesse Lee on April 04, 2022
Most operators understand that Contact Center solutions are very lucrative. Contact Center solutions provide a profitable revenue stream with an ARPU ...
Posted By Bryan Grimm on March 22, 2021
Communications software that meets the needs of your business customers Business communications is changing dramatically. In response to the COVID-19 ...
Posted By Steve Gleave on January 16, 2020
Customer service can be much more than a necessary expense for enterprises. When done right, it can contribute to profitability and growth. Companies ...
Posted By Chris Carabello on March 29, 2019
Last week, over 7,200 converged on Orlando, Florida to attend Enterprise Connect, the industry’s most important event on communications technology ...
Posted By Chris Carabello on March 14, 2019
For businesses today, improving customer satisfaction and experience has become essential, and most businesses, regardless of size, need contact ...
Posted By Chris Carabello on May 10, 2016
Metaswitch is proud to receive the 2016 Latin American Growth Excellence Leadership Award from Frost & Sullivan for its achievements in the cloud ...
Posted By Chris Carabello on March 22, 2016
It’s probably safe to say we’ve all had a bad experience with call center technology at some time during our consumer lives. Whether it’s a call to ...
Posted By Chris Carabello on February 24, 2016
There was a time when only the largest enterprises had the IT and networking resources to support Unified Communications (UC) systems and customer ...
Posted By Metaswitch on February 25, 2014
Developed for Service Providers. Powered by Telax.
Posted By Metaswitch on October 03, 2013
New SIP trunking overlay services allow carriers to stand out and increase their average revenue per user in the enterprise
Posted By Metaswitch on January 31, 2013
A new generation of Call Center, built on Metaswitch.