Most operators understand that Contact Center solutions are very lucrative. Contact Center solutions provide a profitable revenue stream with an ARPU ...
Communications software that meets the needs of your business customers Business communications is changing dramatically. In response to the COVID-19 ...
Customer service can be much more than a necessary expense for enterprises. When done right, it can contribute to profitability and growth. Companies ...
Last week, over 7,200 converged on Orlando, Florida to attend Enterprise Connect, the industry’s most important event on communications technology ...
For businesses today, improving customer satisfaction and experience has become essential, and most businesses, regardless of size, need contact ...
Metaswitch is proud to receive the 2016 Latin American Growth Excellence Leadership Award from Frost & Sullivan for its achievements in the cloud ...
It’s probably safe to say we’ve all had a bad experience with call center technology at some time during our consumer lives. Whether it’s a call to ...
There was a time when only the largest enterprises had the IT and networking resources to support Unified Communications (UC) systems and customer ...
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New SIP trunking overlay services allow carriers to stand out and increase their average revenue per user in the enterprise