Turn Your Contact Center into a Profit Center
Customer service can be much more than a necessary expense for enterprises. When done right, it can contribute to profitability and growth. Companies ...
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My musings on Enterprise Connect 2019
Last week, over 7,200 converged on Orlando, Florida to attend Enterprise Connect, the industry’s most important event on communications technology ...
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Get to know Cloud Contact Centers with our new series of white papers
For businesses today, improving customer satisfaction and experience has become essential, and most businesses, regardless of size, need contact ...
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Metaswitch Awarded for Growth Leadership in Latin America
Metaswitch is proud to receive the 2016 Latin American Growth Excellence Leadership Award from Frost & Sullivan for its achievements in the cloud IP ...
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How to Improve Your Call Center
It’s probably safe to say we’ve all had a bad experience with call center technology at some time during our consumer lives. Whether it’s a call to ...
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Cloud UC and Contact Centers Spur Service Provider Growth
There was a time when only the largest enterprises had the IT and networking resources to support Unified Communications (UC) systems and customer ...
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Webinar Alert: Metaswitch Cloud Contact Center
Developed for Service Providers. Powered by Telax.
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How Service Providers Can Get More Value from Business Telephony Customers
New SIP trunking overlay services allow carriers to stand out and increase their average revenue per user in the enterprise
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Telax Builds on Metaswitch
A new generation of Call Center, built on Metaswitch.
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