Cloud Contact Center

Comprehensive cloud-based contact center solution suitable for the largest contact centers

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    Scales to serve the largest contact centers

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    Cloud-hosted: network operators don’t need to install anything

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    Cost-effective for network operators and their customers

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    Powerful functionality, including workforce management

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    Meets essential regulatory compliance standards like HIPAA

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    Dashboards and analytics optimize agent performance

Features

For enterprises demanding feature-rich medium-to-large contact center solutions, network operators can leverage Metaswitch’s Cloud Contact Center (CCC), powered by Telax.

Cloud Contact Center dynamically scales to meet the requirements of the largest, most demanding contact center operators.

  • 100% cloud hosted
  • Skill-based routing
  • Customizable reporting and workforce management
  • Multimedia queues for voice, email, social media and chat
  • Interactive Voice Response (IVR)
  • Compliant with HIPAA, SSAE 16 and PCI DSS 3.0
  • 24-hour network monitoring
  • Geographically dispersed host data centers

Download our white paper "The Four Steps to Better Contact Centers".

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Why use Metaswitch’s Cloud Contact Center?

With the benefits of rapid deployment, effortless administration and dynamic feature upgrades, local and global enterprises are increasingly adopting cloud contact center solutions.

Cloud Contact Center helps enterprises to guarantee outstanding service and support for their critical clients and prospects. It also eliminates capital expenses and dramatically reduces operational costs.

  • Nothing for network operators or enterprises to deploy
  • Cloud hosting by Telax eliminates capex
  • High availability cloud-based infrastructure eliminates service downtime
  • Enables network operators to meet the demands of the largest contact centers
  • Enables agents to communicate with contacts in their preferred way
  • Enables supervisors operators to monitor and optimize their contact center operations
  • IVR enables contacts to resolve common requests through a self-service interface, which reduces the number of calls routed to agents and decreases hold times
Cloud Contact Center is a great product for a lot of companies that could not afford a premises-based system, but can get contact center capabilities to improve their analytics and performance.

Bob Ashley, Senior Product Manager, Fairpoint Communications

Bob Ashley
Senior Product Manager, Fairpoint Communications

Contact us to request a consultation about Cloud Contact Center

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