Why use Metaswitch’s Cloud Contact Center?
With the benefits of rapid deployment, effortless administration and dynamic feature upgrades, local and global enterprises are increasingly adopting cloud contact center solutions.
Cloud Contact Center helps enterprises to guarantee outstanding service and support for their critical clients and prospects. It also eliminates capital expenses and dramatically reduces operational costs.
- Nothing for network operators or enterprises to deploy
- Cloud hosting by Telax eliminates capex
- High availability cloud-based infrastructure eliminates service downtime
- Enables network operators to meet the demands of the largest contact centers
- Enables agents to communicate with contacts in their preferred way
- Enables supervisors operators to monitor and optimize their contact center operations
- IVR enables contacts to resolve common requests through a self-service interface, which reduces the number of calls routed to agents and decreases hold times