--- title: "Cloud Contact Center: Understanding the Total Cost of Ownership" description: To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ownership of hardware-based systems. image: https://www.metaswitch.com/hubfs/Thumbnails/metaswitch-whitepaper-understanding-the-total-cost-of-ownership-thumbnail.png --- [ Skip to Content ](https://www.metaswitch.com/knowledge-center/white-papers/cloud-contact-center-understanding-the-total-cost-of-ownership#main-content) An Alianza Company Search: An Alianza Company Menu Close # Cloud Contact Center: Understanding the Total Cost of Ownership ### Topics - [Contact center](https://www.metaswitch.com/knowledge-center/white-papers/tag/contact-center), - [Unified Communications (UC)](https://www.metaswitch.com/knowledge-center/white-papers/tag/unified-communications-uc) To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ownership of hardware-based systems. To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ownership of hardware-based systems. If so, you are most-likely evaluating the pros and cons of replacing older facilities-based systems for newer on-premise hardware versus moving up to the cloud. And, most importantly, trying to determine which of the two options will be the most cost-effective in the long run. [DOWNLOAD](https://www.metaswitch.com/hubfs/pdfs/metaswitch-whitepaper-cloud-contact-center-understanding-the-total-cost-of-ownership.pdf) ![metaswitch-whitepaper-understanding-the-total-cost-of-ownership-thumbnail](https://www.metaswitch.com/hs-fs/hubfs/Thumbnails/metaswitch-whitepaper-understanding-the-total-cost-of-ownership-thumbnail.png?width=386&name=metaswitch-whitepaper-understanding-the-total-cost-of-ownership-thumbnail.png) ©2026 Alianza. All rights reserved.