Cloud Contact Center

  • Secure and reliable  call center solution
  • No equipment to purchase or maintain
  • Enterprises increase customer loyalty

What is it?

Our 100% hosted Cloud Contact Center solution provides all the features, security and reliability you demand from a platform that contributes significantly to revenue generation or customer satisfaction. Agent / supervisor capabilities include multi-skill routing, live monitoring and web chat. Real-time activity displays and wallboards provide powerful insights into call center statistics and individual performance data.

 

How do we help?

Call centers are critical to any businesses reliant on consumer sales and support services. Our contact center solution provides the features and tools required to increase revenues, enhance customer loyalty and improve the productivity of your agents. Requiring no on-premise hardware or network-based components, our cloud offering reduces start-up, expansion and operational costs for operators and enterprises.

 

When to contact us.

Do you serve enterprises who employ small, medium or large contact center solutions as a critical part of their business? Are their existing premise-based products nearing end of life, lacking features or becoming prohibitively expensive to operate and maintain? Are you looking to easily expand your product portfolio to attract new customers with a leading offering from a name you trust? Drop us a line today.

 

Cloud Contact Center Datasheet

Cloud Contact Center offers more functionality than traditional call center hardware at a fraction of the cost. We provide you with the tools you need to enhance your customer experience and deliver world class support.

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White Paper: Understanding TCO

To build a proper business case for deploying a contact center solution, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ownership of hardware-based systems.

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White Paper: Increasing profits

Contact centers have since come a long way in shaking off the image of being balance sheet ballast. This paper explains how enterprises can improve customer service using call center technologies without breaking the bank.

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